Patient Access Conversion Specialist

Midwest Physicians Administrative Services, LLC dba Duly Health and Care; Mokena (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

Tuition reimbursement

Paid volunteer time off

Parental leave

Job summary

Duly Health and Care, located in Mokena, IL, is seeking a Patient Access Conversion Specialist for a full-time onsite role. The position involves handling high-volume calls, greeting patients, scheduling appointments, and verifying information in EPIC to ensure a smooth patient experience.

Requirements include a high school diploma or GED and at least 3 years of patient-facing experience. You will join a collaborative team focused on delivering high-quality care and service to patients.

Qualifications

• High school diploma or GED required.
• Three years of patient/client-facing experience.
• Customer Focus: Demonstrates excellence in customer service and satisfaction levels for internal and external customers.
• Integrity/Ethics: Demonstrates personal integrity, honesty, sincerity.
• Personal Job Competence: Performs core responsibilities of position efficiently and effectively within policies and procedures.

Responsibilities

• Answers heavy call volumes to fulfill patient needs over the phone.
• Check-in/Greeting Patients/Patient Scheduling.
• Acknowledges and welcomes patients and visitors. Sets the tone for a positive experience.
• Check in and schedules appointments, following sleep scheduling protocol.
• Verifies patient information, while documenting in their Electronic Health Record (EPIC).
• Performs all other duties/responsibilities as assigned.
• Reviewing schedule. Pre-screen patients based on departmental protocol.
• Monitor schedules daily, ensuring that all open slots are filled on the same day.
• Daily monitoring of patient scheduling reports.
• Exam Preparation: Review the Daily Appointment Report and prepare charts as appropriate.

Skills

Customer service

Communication

Empathy

Education

High school diploma or GED

Tools

EPIC EHR

Job description

At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Job Summary

Patient Access Conversion Specialist – Full-Time | 40 Hours/Week Monday–Friday Onsite at Local medical Office- Mokena

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Responsibilities

• Answers heavy call volumes to fulfill patient needs over the phone.
• Check-in/Greeting Patients/ Patient Scheduling.
• Acknowledges and welcomes patients and visitors. Sets the tone for a positive experience.
• Check in and schedules appointments, following sleep scheduling protocol.
• Verifies patient information, while documenting in their Electronic Health Record (EPIC).
• Performs all other duties/responsibilities as assigned.
• Reviewing schedule. Pre-screen patients based on departmental protocol.
• Monitor schedules daily, ensuring that all open slots are filled on the same day.
• Daily monitoring of patient scheduling reports.
• Exam Preparation: Review the Daily Appointment Report and prepare charts as appropriate.

Qualifications

• High school diploma or GED.
• Three years of patient/client-facing experience.
• Customer Focus: Demonstrates excellence in customer service and satisfaction levels for internal and external customers.
• Integrity/Ethics: Demonstrates personal integrity, honesty, sincerity. Trusted to do the right thing.
• Personal Job Competence: Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures and external governmental agencies.