Patient Access Conversion Specialist

Midwest Physicians Administrative Services, LLC dba Duly Health and Care; Downers Grove (IL); On-site; USD 22,509 - 33,751; Full time

Benefits offered by this job

Medical, dental, vision benefits

Mental health benefit

Employer provided life and disability

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave

Community engagement

Job summary

Midwest Physicians Administrative Services, LLC dba Duly Health and Care in Downers Grove, IL is seeking a friendly front desk coordinator to welcome patients, check in, and schedule appointments. You will support a physician‑led team across a connected network to ensure a positive patient experience.

Responsibilities include greeting patients, verifying information in EPIC, and handling high call volumes with professionalism and courtesy.

Qualifications

• High school diploma or GED required.
• Three years of patient-facing experience preferred.
• Customer focus with excellent service standards.
• Demonstrates integrity and ethics in all interactions.
• Individual shall perform core responsibilities efficiently and in line with policies.

Responsibilities

• Check‑in / greet patients and schedule appointments.
• Acknowledge and welcome patients and visitors; set a positive tone.
• Check in and schedule appointments, following scheduling protocols.
• Answer high call volumes and assist patients over the phone.
• Verify patient information and document in EPIC.
• Pre‑screen patients per departmental protocol.
• Monitor schedules daily and fill open slots the same day.
• Prepare charts after reviewing the Daily Appointment Report.

Skills

Customer focus

Excellent communication

Professionalism

Education

High school diploma or GED

Job description

At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician‑led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high‑quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance
• Access to a mental health benefit at no cost
• Employer provided life and disability insurance
• $5,250 Tuition Reimbursement per year
• Immediate 401(k) match
• 40 hours paid volunteer time off
• A culture committed to community engagement and social impact
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non‑physician team members once eligibility requirements are met

Responsibilities

• Check‑in / Greeting patients, patient scheduling
• Acknowledges and welcomes patients and visitors; sets the tone for a positive experience
• Check in and schedule appointments, following sleep scheduling protocol
• Answers heavy call volumes to fulfill patient needs over the phone
• Verifies patient information and documents in Electronic Health Record (EPIC)
• Performs all other duties and responsibilities as assigned
• Pre‑screen patients based on departmental protocol
• Monitor schedules daily, ensuring all open slots are filled on the same day (Daily monitoring of patient scheduling reports)
• Exam preparation: review the Daily Appointment Report and prepare charts as appropriate

Qualifications

• High school diploma or GED
• Three years of patient/client‑facing experience
• Customer Focus: Demonstrates excellence in customer service and satisfaction levels for internal and external customers
• Integrity/Ethics: Demonstrates personal integrity, honesty, sincerity; trusted to do the right thing
• Personal Job Competence: Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures and external governmental agencies

The compensation for this role includes a base pay range of $16.34 – $24.50, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

If you are committed to putting our patients first and helping shape the future of care, you belong at Duly.