Patient Access Conversion Specialist

Dulyhealthandcare; Downers Grove (IL); On-site; USD 22,509 - 33,751; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) match

Tuition reimbursement

Job summary

Duly Health and Care in Downers Grove, IL is seeking a Patient Access Conversion Specialist to join our physician-led team. You will check-in patients, schedule appointments, and greet visitors, ensuring a positive experience and accurate EPIC data entry.

The role requires a high school diploma or GED and 3+ years of patient-facing work; strong communication and service mindset are essential. Base pay ranges from $16.34 to $24.50 per hour, with shift differentials and incentives.

Qualifications

• High school diploma or GED.
• Three years of patient/client-facing experience.
• Customer focus: excellence in service for internal and external customers.
• Integrity/ethics: honesty, trustworthiness in all actions.
• Personal job competence: perform duties efficiently within policies.

Responsibilities

• Check-in and greet patients and visitors.
• Schedule appointments and manage daily calendars.
• Answer high-volume calls and assist via phone.
• Verify patient information and document in EPIC.
• Review schedules and pre-screen patients per protocol.

Skills

Customer service

Communication

Patient interaction

Problem solving

Integrity

Education

High school diploma or GED

Job description

## Patient Access Conversion SpecialistApplylocations: Downers Grove MOBtime type: Full timeposted on: Posted Todayjob requisition id: JR118397At **Duly Health and Care**, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve. **Benefits:** • Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance. • Access to a mental health benefit at no cost. • Employer provided life and disability insurance. • $5,250 Tuition Reimbursement per year. • Immediate 401(k) match. • 40 hours paid volunteer time off. • A culture committed to community engagement and social impact. • Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met. **JOB DESCRIPTION**Patient Access Conversion Specialist –Hours: Monday through Friday between 8a - 5pmOnsite at Local medical Office- Downers GroveResponsibilities:* Check-in/Greeting Patients/ Patient Scheduling* Acknowledges and welcomes patients and visitors.* Sets the tone for a positive experience* Check in and schedules appointments, following sleep scheduling protocol* Answers heavy call volumes to fulfill patient needs over the phone* Verifies patient information, while documenting in their Electronic Health Record (EPIC)* Performs all other duties/responsibilities as assigned* Reviewing schedule* Pre-screen patients based on departmental protocol* Monitor schedules daily, ensuring that all open slots are filled on the same day."* Daily monitoring of patient scheduling reports* Exam Preparation* Review the Daily Appointment Report and prepare charts as appropriate.Qualifications:* **High school diploma or GED*** **Three years of patient/client-facing experience*** **Customer Focus:** Demonstrates excellence in customer service and satisfaction levels for internal and external customers.* **Integrity/Ethics**: Demonstrates personal integrity, honesty, sincerity. Trusted to do the right thing.* **Personal Job Competence:** Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures and external governmental agencies.If you are committed to putting our patients first and helping shape the future of care, you belong at Duly. The compensation for this role includes a base pay range of **$16.34 - $24.50**, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.