Patient Access Conversion Specialist

Duly Health and Care; Aurora (IL); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Mental health benefit

Life and disability insurance

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave

Job summary

Duly Health and Care in Aurora, IL is seeking a Patient Access Conversion Specialist to manage high-volume calls, verify patient information in EPIC, and schedule appointments. This onsite role supports a positive patient experience with a strong focus on accuracy and efficiency.

The position emphasizes patient-first service, integrity, and professional conduct, with a base pay range disclosed and potential incentives. Join a physician-led team committed to quality care and service excellence.

Qualifications

• High school diploma or GED required.
• Three years of patient-facing experience.
• Customer-focused service excellence.
• Strong integrity and ethics.
• Personal job competence and adherence to policies.

Responsibilities

• Answer high-volume patient calls to assist needs.
• Schedule patient appointments.
• Verify patient information in EPIC.
• Pre-screen patients per protocol.
• Monitor and fill open slots on the same day.
• Review daily appointment reports.

Skills

Patient-facing experience

Customer service

Integrity & ethics

Professionalism

Education

High school diploma or GED

Job description

Family PracticeIf you are a current Duly/SBC/QMG employee, please apply through the Internal Career Site.At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.Benefits:• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.• Access to a mental health benefit at no cost.• Employer provided life and disability insurance.• $5,250 Tuition Reimbursement per year.• Immediate 401(k) match.• 40 hours paid volunteer time off.• A culture committed to community engagement and social impact.• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.JOB DESCRIPTIONPatient Access Conversion SpecialistHours: Monday through Friday 7:55am - 5:15pmOnsite at Local medical Office- AuroraResponsibilities:Answers heavy call volumes to fulfill patient needs over the phonePatient Appointment SchedulingSets the tone for a positive experienceVerifies patient information, while documenting in their Electronic Health Record (EPIC)Performs all other duties/responsibilities as assignedReviewing schedulePre-screen patients based on departmental protocolMonitor schedules daily, ensuring that all open slots are filled on the same day.Daily monitoring of patient scheduling reportsReview the Daily Appointment Report and prepare charts as appropriate.Qualifications:High school diploma or GEDThree years of patient/client-facing experienceCustomer Focus: Demonstrates excellence in customer service and satisfaction levels for internal and external customers.Integrity/Ethics: Demonstrates personal integrity, honesty, sincerity. Trusted to do the right thing.Personal Job Competence: Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures and external governmental agencies.If you are committed to putting our patients first and helping shape the future of care, you belong at Duly.The compensation for this role includes a base pay range of $16.34 - $24.52, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.Artificial Intelligence DisclosureArtificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.