Patient Access Concierge I

NYU Langone Hospitals; Las Vegas (NV); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Comprehensive benefits package

Generous time-off program

Employee resource groups

Holistic wellness program

Job summary

NYU Langone Hospitals in Las Vegas is seeking an Access Center Representative I. The successful candidate will welcome callers, schedule patient appointments, and address inquiries while ensuring excellent patient service and support.

Qualified candidates must have a high school diploma and at least 6 months of experience in customer service or a contact center. The position offers a comprehensive benefits package and a supportive work environment focused on wellness and development.

Qualifications

• 6 months or more of contact center or customer service experience.
• Ability to communicate effectively with all organization levels.

Responsibilities

• Respond to inquiries from patients and callers regarding appointments and services.
• Schedule appointments using physician protocols.
• Display empathy and courtesy during all interactions.
• Participate in quality improvement teams.

Skills

Customer service skills

Effective communication

Active listening

Empathy

Education

High school diploma or equivalent

Job description

NYU Langone Hospitals in Las Vegas is seeking an Access Center Representative I. The successful candidate will welcome callers, schedule patient appointments, and address inquiries while ensuring excellent patient service and support.

Qualified candidates must have a high school diploma and at least 6 months of experience in customer service or a contact center. The position offers a comprehensive benefits package and a supportive work environment focused on wellness and development.