Patient Access Concierge I

NYU Langone Medical Center; Las Vegas (NV); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Benefits package

Wellness program

Job summary

NYU Langone Nevada is seeking an Access Center Representative I to be the welcoming first contact for patients and callers, handling inquiries and scheduling appointments with empathy and professionalism.

You will follow established NYU FGP guidelines, verify insurance information, and coordinate with care teams to ensure a seamless patient experience and timely resolution of requests. Strong communication and teamwork are essential in this role.

Qualifications

• High School diploma or equivalent required.
• 6 months+ contact center or customer service experience preferred.
• Experience in hospital, clinic, or medical office scheduling is a plus.

Responsibilities

• Respond to multi-channel inquiries from patients and callers regarding appointments and services in accordance with NYU FGP guidelines.
• Schedule appointments for NYU FGP specialties using physician protocols and meet performance goals.
• Verify patient information and insurance; document dispositions and maintain accurate records.
• Provide empathetic and professional service, and escalate issues to leadership as needed.
• Collaborate with site management to ensure a positive patient experience and timely resolutions.

Skills

Customer service

Communication

Empathy

Education

High School diploma or equivalent

Tools

Office/Clinical scheduling software

Job description

NYU Langone Nevada is seeking an Access Center Representative I to be the welcoming first contact for patients and callers, handling inquiries and scheduling appointments with empathy and professionalism.

You will follow established NYU FGP guidelines, verify insurance information, and coordinate with care teams to ensure a seamless patient experience and timely resolution of requests. Strong communication and teamwork are essential in this role.