Access Navigator, Access & Navigation, Full Time, Day

04 Valley Health System; Mahwah (NJ); On-site; USD 33,000 - 41,000; Full time

Job summary

04 Valley Health System is seeking an Access Navigator to be the primary contact in a high-volume call center. You will schedule appointments, coordinate referrals and help patients access services across VMG and The Valley Hospital.

The role requires an Associates degree or equivalent experience in Valley scheduling, with healthcare knowledge and strong communication skills. This position is based at the Mahwah location in New Jersey and offers comprehensive benefits.

Qualifications

• Active listening and effective communication with diverse patients and families.
• Demonstrated empathy, integrity and professionalism in difficult conversations.
• Strong written and spoken communication, grammar and spelling.
• Ability to navigate the healthcare system and collaborate with care teams.

Responsibilities

• Serve as primary contact in a high-volume call center.
• Assist with scheduling appointments and coordinating referrals.
• Facilitate access to services within VMG and The Valley Hospital.
• Act as liaison between referring providers, patients and specialists to support continuity of care.

Skills

Active listening

Empathy

Communication

Interpersonal skills

Phone skills

Education

Associate degree required

Job description

Position Summary

Serves as the primary point of contact in a high-volume call center environment, providing exceptional customer service to patients, referring physicians, caregivers and the community. Assists with scheduling appointments, coordinating referrals, and facilitating access to services within VMG and The Valley Hospital. Ensures a seamless and positive patient experience by addressing inquiries with professionalism, empathy, and efficiency. Converts calls into scheduled appointments and service utilization while acting as a liaison between referring providers, patients, and specialists to support continuity of care.

Education

Associates degree required. In lieu of a degree a minimum of 1 year as a BA in a VMG specialty office or a minimum of 3 years in a Valley scheduling position.

Experience

Health care experience, including medical terminology and managed care, call center experience and 2-3 years of customer service strongly preferred.

Skills

The Access Navigator must be able to: work cooperatively and communicate effectively with a wide range of individuals, including patients and family members from diverse socioeconomic and cultural backgrounds, health care professional colleagues and external health- and service-focused organizations. Employ active listening and remain solutions-oriented in interactions with patients, families and members of the health care team. Demonstrate empathy, integrity, honesty and compassion in difficult conversations. Apply insight and understanding about emotions and human responses to emotions to create and maintain positive interpersonal interactions. Apply knowledge of the difference in roles between clinically licensed and non-licensed professionals and act within professional boundaries. Ability to navigate the health care system in effort to obtain necessary information. Ideal candidate is self-motivated, demonstrates initiative and is extremely detail oriented. Demonstrates excellent communication, organizational, and interpersonal skills. Pleasant and professional phone skills with good diction, tone, and pace. Strong written and communication skills required including grammar and spelling. Ability to work quickly while making accurate decisions is required. Must be able to use general office equipment including multi-line telephone system.

Job Location

960 MacArthur Blvd Mahwah NJ Access & Navigation Shift Day (United States of America)

Benefits

Medical/Prescription, Dental & Vision Discount Program (Full Time/Part Time Employees) Group Term Life Insurance and AD&D(Full Time Employees) Flexible Spending Accounts and Commuter Benefit Plans Supplemental Voluntary Benefits ( e.g. Short-term and Long-term Disability, Whole Life Insurance, Legal Support, etc.) 6 Paid Holidays, Paid Time Off (varies), Wellness Time Off, Extended Illness Retirement Plan Tuition Assistance Employee Assistance Program (EAP) Valley Health LifeStyles Fitness Center Membership Discount Day Care Discounts for Various Daycare Facilities

Salary

Joining Valley Health System means becoming part of a dedicated team that values the highest quality of care in a supportive environment. In our commitment to high performance and reliability, we encourage and recognize exceptional individual performance through our industry leading compensation practices including a starting salary and benefits in accordance with your role, experience, education, and licensure. Actual individual salaries vary depending on these factors. The salary listed does not include other forms of compensation or benefits. Pay Range: $24.14 - $30.17 (per hour)

EEO Statement

Valley Health System does not discriminate on the basis of ancestry, age, atypical hereditary cellular or blood trait, civil union status, color, creed, disability, domestic partnership, gender, gender identity or expression, familial status, genetic information, liability for service in the Armed Forces of the United States, marital status, medical condition or illness, mental or physical handicap, national origin, nationality, perceived disability, pregnancy, race, refusal to submit to genetic testing or make available results of such tests, religion, sex, sexual orientation, veteran’s status or any other protected basis, in accordance with all applicable Federal, State and Local laws. This applies to all areas of employment, including recruitment, hiring, training and development, promotion, transfer, termination, layoff, compensation, benefits, social and recreational programs, and all other conditions and privileges of employment.

Culture

Valley Health System is proud of our commitment to improving the lives of our patients, our staff, and the communities we serve. When you join Valley, you’re joining a team of people who believe in delivering quality care in a supportive environment where top performance is both nurtured and recognized. Our culture is built on going the extra mile, doing what’s right, and always striving to be better together.