Patient Access & Clinic Operations Manager

Duke Clinical Research Institute; Durham (NC); On-site; USD 70,000 - 110,000; Full time

Job summary

Duke Health, part of Duke University Health System, seeks a Service Access Manager to lead clinic front-end operations, optimize patient flow, and supervise scheduling and financial services. The role emphasizes staff development, policy implementation, and interdepartmental coordination to improve patient care and department performance.

Candidates should bring strong communication, data entry, and budgeting skills, with experience in healthcare settings and a commitment to service excellence.

Qualifications

• Requires strong verbal and written communication skills.
• Data entry experience required.
• Experience with spreadsheets, databases and PowerPoint.
• Knowledge of medical terminology preferred.
• Ability to organize and prioritize work.
• Strong customer service background.

Responsibilities

• Supervise and coordinate clinic/department activities to optimize patient flow.
• Direct and coordinate scheduling, check-in/out, and financial services.
• Participate on committees to improve operations and revenue.
• Represent the clinic/department to internal and external groups.
• Plan staffing and training for front-end personnel; ensure coverage.
• Promote effective recruitment, retention and development of diverse teams.
• Oversee payroll records, budget preparation and cost analyses.
• Coordinate with other departments to ensure efficient patient care.

Skills

Communication

Data entry

Organization

Customer service

Leadership

Budgeting

Education

High school diploma

Bachelor’s degree preferred

Tools

Spreadsheets

Databases

PowerPoint

Job description

Duke Health, part of Duke University Health System, seeks a Service Access Manager to lead clinic front-end operations, optimize patient flow, and supervise scheduling and financial services. The role emphasizes staff development, policy implementation, and interdepartmental coordination to improve patient care and department performance.

Candidates should bring strong communication, data entry, and budgeting skills, with experience in healthcare settings and a commitment to service excellence.