Patient Access & Care Navigator

UCFS Healthcare; Bean Hill (CT); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Financial Discounts

Decompression Spaces

Appreciation Events

Job summary

UCFS Healthcare is seeking a Temporary Patient Solution Specialist to provide courteous client service by phone and in person across UCFS Health Center locations in Eastern CT. You will handle calls, perform initial intakes, verify insurance, and help patients access services.

The role requires strong communication, familiarity with EPIC or similar EHR, and ability to work in a team environment. This temporary 40-hour/week position offers meaningful community care and competitive benefits.

Qualifications

• High School Diploma or equivalent.
• 2 years of experience in a call center OR healthcare environment.
• Experience with EPIC EHR or similar system.
• Strong communication and interpersonal skills.

Responsibilities

• Operates a multi-line telephone system, answering and transferring calls, and taking messages promptly and courteously.
• Provides courteous and professional customer service regarding UCFS Health Center services, providers, medical records, scheduling, insurance, copays, sliding fees, billing, and related matters.
• Follows proper call handling procedures and protocols to ensure effective and efficient call resolution.
• Conducts initial client intakes by accurately entering new or existing demographic and insurance information into the Electronic Health Record.
• Performs insurance verifications to ensure clients receive relevant information about their insurance benefits for their initial intake appointment for medical, dental, and behavioral health services.
• Provides initial and ongoing telephonic and in-person support to clients/patients seeking assessment for social determinants of health (SDOH).
• Establishes and facilitates a client/patient communication plan, timeline, and follow-up to ensure ongoing support.

Skills

EPIC

Microsoft Office

Outlook

Teams

Excel

Education

High School Diploma or equivalent

Tools

EPIC

Job description

UCFS Healthcare is seeking a Temporary Patient Solution Specialist to provide courteous client service by phone and in person across UCFS Health Center locations in Eastern CT. You will handle calls, perform initial intakes, verify insurance, and help patients access services.

The role requires strong communication, familiarity with EPIC or similar EHR, and ability to work in a team environment. This temporary 40-hour/week position offers meaningful community care and competitive benefits.