Patient Solutions Supervisor and Call Center Leader

UCFS Healthcare; Bean Hill (CT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible schedules

Competitive salaries

Generous paid time off

Job summary

UCFS in Eastern CT seeks a Patient Solutions Specialist Supervisor to lead call center operations and patient navigation, ensuring courteous and professional service. You will supervise a team, manage schedules, train staff, conduct client intakes, verify insurance, and assess social determinants of health.

This full-time role requires EPIC experience, healthcare operations knowledge, and a commitment to reducing health disparities while coordinating across teams.

Qualifications

• Associate degree and supervisory experience in call center operations.
• Experience with EPIC and high-volume patient access environments.
• Strong leadership, coaching, and training skills.

Responsibilities

• Supervise the operation of a multi-line telephone system and ensure efficient handling.
• Coach staff and monitor quality assurance and performance metrics.
• Oversee client intake, insurance verification, and scheduling workflows.
• Provide telephonic and in-person support, including social determinants of health assessments.
• Coordinate cross-departmentally with clinical and operations teams.
• Manage administrative duties and reporting.
• Analyze KPIs to identify trends and drive improvements.

Skills

Leadership

Customer service

Team supervision

Communication

Education

Associate's degree in business administration, healthcare administration, or related field

Tools

EPIC EHR

Excel

Job description

UCFS in Eastern CT seeks a Patient Solutions Specialist Supervisor to lead call center operations and patient navigation, ensuring courteous and professional service. You will supervise a team, manage schedules, train staff, conduct client intakes, verify insurance, and assess social determinants of health.

This full-time role requires EPIC experience, healthcare operations knowledge, and a commitment to reducing health disparities while coordinating across teams.