Patient Access & Care Coordinator (Part-Time) - Roseburg

Adapt-; North Bend (OR); On-site; USD 26,000 - 34,000; Part time

Benefits offered by this job

Full family medical premiums

Dental insurance

Vision insurance

Pet insurance

HSA & FSA

401k with employer contrib

On-site training and development

Relocation assistance (where aplicable

Licensure supervision

Job summary

Adapt Integrated Health Care is seeking a part-time Healthcare Services Coordinator for the North Bend area, with duties in Roseburg, OR. The role supports patient access, greeting, scheduling, data entry in EMR, and verification of insurance while coordinating with Finance, Billing, and other departments to minimize duplication of services.

Responsibilities include excellent customer service, handling inquiries via in-person, phone, email, and MyChart, and maintaining PHI confidentiality.

Qualifications

• High School Diploma or equivalent required.
• Experience in a clerical or administrative role within a healthcare setting preferred.
• Proficiency in Microsoft Office (Excel, Word, Outlook), EMR systems and typing 50 wpm.
• Familiarity with insurance verification and EPIC systems preferred.

Responsibilities

• Provides excellent customer service, ensuring a welcoming and respectful environment for patients, family members, visitors and co-workers.
• Serves as a No Wrong Door point of contact, with the knowledge and ability to assist patients in accessing the most appropriate programs or services.
• Responds to inquiries in person, via phone, email, and/or through MyChart patient portal.
• Conducts daily monitoring and management of appointment schedules, rescheduling and cancelations.
• Accurately enters or updates patient demographics and insurance information in the EMR to ensure the necessary information is available for data collection, grant reporting, billing, and metrics.
• Verifies patient’s insurance eligibility in the EMR or online through the insurances portal and works in cooperation with Adapt Finance & Billing department to ensure accurate collection of co-pays and account balances.
• Coordination with Adapt departments and programs when scheduling appointments to identify the patient’s other points of care within Adapt to minimize duplication of service.
• Provides clear and accurate messages in the EMR and relays information to appropriate staff.
• Works with Health Information Management Systems (HIMS) team, sending or receiving appropriate records when necessary.
• Participates in relevant meetings and trainings and supports team learning and skill-building.
• Maintains professional interactions with coworkers and other programs throughout our organization.
• Maintains strict compliance with all confidentiality policies and guidelines to safeguard Protected Health Information (PHI) and any other information of a private or sensitive nature that is considered confidential.

Skills

Customer service

Clerical experience

Typing 50 wpm

MS Office

Education

High School Diploma or equivalent

Tools

EPIC EMR

Microsoft Office

Job description

Adapt Integrated Health Care is seeking a part-time Healthcare Services Coordinator for the North Bend area, with duties in Roseburg, OR. The role supports patient access, greeting, scheduling, data entry in EMR, and verification of insurance while coordinating with Finance, Billing, and other departments to minimize duplication of services.

Responsibilities include excellent customer service, handling inquiries via in-person, phone, email, and MyChart, and maintaining PHI confidentiality.