Healthcare Services Coordinator

Adapt-; North Bend (OR); On-site; USD 26,000 - 34,000; Part time

Benefits offered by this job

Full family medical premiums

Dental insurance

Vision insurance

Pet insurance

HSA & FSA

401k with employer contrib

On-site training and development

Relocation assistance (where aplicable

Licensure supervision

Job summary

Adapt Integrated Health Care is seeking a part-time Healthcare Services Coordinator for the North Bend area, with duties in Roseburg, OR. The role supports patient access, greeting, scheduling, data entry in EMR, and verification of insurance while coordinating with Finance, Billing, and other departments to minimize duplication of services.

Responsibilities include excellent customer service, handling inquiries via in-person, phone, email, and MyChart, and maintaining PHI confidentiality.

Qualifications

• High School Diploma or equivalent required.
• Experience in a clerical or administrative role within a healthcare setting preferred.
• Proficiency in Microsoft Office (Excel, Word, Outlook), EMR systems and typing 50 wpm.
• Familiarity with insurance verification and EPIC systems preferred.

Responsibilities

• Provides excellent customer service, ensuring a welcoming and respectful environment for patients, family members, visitors and co-workers.
• Serves as a No Wrong Door point of contact, with the knowledge and ability to assist patients in accessing the most appropriate programs or services.
• Responds to inquiries in person, via phone, email, and/or through MyChart patient portal.
• Conducts daily monitoring and management of appointment schedules, rescheduling and cancelations.
• Accurately enters or updates patient demographics and insurance information in the EMR to ensure the necessary information is available for data collection, grant reporting, billing, and metrics.
• Verifies patient’s insurance eligibility in the EMR or online through the insurances portal and works in cooperation with Adapt Finance & Billing department to ensure accurate collection of co-pays and account balances.
• Coordination with Adapt departments and programs when scheduling appointments to identify the patient’s other points of care within Adapt to minimize duplication of service.
• Provides clear and accurate messages in the EMR and relays information to appropriate staff.
• Works with Health Information Management Systems (HIMS) team, sending or receiving appropriate records when necessary.
• Participates in relevant meetings and trainings and supports team learning and skill-building.
• Maintains professional interactions with coworkers and other programs throughout our organization.
• Maintains strict compliance with all confidentiality policies and guidelines to safeguard Protected Health Information (PHI) and any other information of a private or sensitive nature that is considered confidential.

Skills

Customer service

Clerical experience

Typing 50 wpm

MS Office

Education

High School Diploma or equivalent

Tools

EPIC EMR

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

OTP Part Time North Bend, OR, US

3 days ago Requisition ID: 1445

Salary Range: $19.00 To $25.00 Hourly

Adapt Integrated Health Care is looking for a Healthcare Services Coordinator to join their team in Roseburg, OR! This position works Monday and Friday, 6:15am-11:30am.

The Healthcare Services Coordinator (hereafter, Coordinator) plays a pivotal role at Adapt Integrated Health Care, providing comprehensive support and excellent customer service to our patients, patient family members, Adapt staff, and the public. The coordinator represents Adapt’s mission and values and serves as an ambassador of Adapt’s patient centered No Wrong Door Approach, ensuring access to the most appropriate care regardless of a patient’s point of entry. The coordinator is knowledgeable about Adapt programs and services and is responsible for greeting, directing, and proactively providing information and assistance to patients, families and visitors in accordance with Adapt Integrated Health Care policies and procedures. The coordinator manages a variety of clerical and administrative tasks, including but not limited to patient registration, scheduling, data management, and duties necessary to ensure a seamless flow of information within the department.

Qualifications

• High School Diploma or equivalent required.
• Experience in a clerical or administrative role within a healthcare setting preferred.
• Proficiency in Microsoft Office (Excel, Word, Outlook), EMR systems and typing 50 wpm.
• Familiarity with insurance verification and EPIC systems preferred.

Primary Responsibilities

• Provides excellent customer service, ensuring a welcoming and respectful environment for patients, family members, visitors and co-workers.
• Serves as a No Wrong Door point of contact, with the knowledge and ability to assist patients in accessing the most appropriate programs or services.
• Responds to inquiries in person, via phone, email, and/or through MyChart patient portal.
• Conducts daily monitoring and management of appointment schedules, rescheduling and cancelations.
• Accurately enters or updates patient demographics and insurance information in the EMR to ensure the necessary information is available for data collection, grant reporting, billing, and metrics.
• Verifies patient’s insurance eligibility in the EMR or online through the insurances portal and works in cooperation with Adapt Finance & Billing department to ensure accurate collection of co-pays and account balances.
• Coordination with Adapt departments and programs when scheduling appointments to identify the patient’s other points of care within Adapt to minimize duplication of service.
• Provides clear and accurate messages in the EMR and relays information to appropriate staff.
• Works with Health Information Management Systems (HIMS) team, sending or receiving appropriate records when necessary.
• Participates in relevant meetings and trainings and supports team learning and skill-building.
• Maintains professional interactions with coworkers and other programs throughout our organization.
• Maintains strict compliance with all confidentiality policies and guidelines to safeguard Protected Health Information (PHI) and any other information of a private or sensitive nature that is considered confidential.

Come join our progressive team and make a difference in the lives of others!

For more information on our organization, please visit our website at www.adaptoregon.org.

We Offer

• 100% Paid Premiums for Full Family Medical insurance, cash waiver available
• Dental, Vision, and Pet insurance options
• Health Savings Account (HSA) & Flexible Spending Account (FSA) options
• 401(k) retirement plan with 5% employer contribution
• In-house training, on-site professional development, and annual allowance for external training
• Signing Bonus and Relocation Assistance, when applicable
• Clinical supervision towards licensure is available

Our priority is to be a workplace that offers employees a rewarding work-life and opportunities for personal and professional growth. We offer a competitive salary and benefits package, and we are proud to be certified as a Great Place to Work® in 2024 and 2025!

Adapt Integrated Health Care is an Equal Opportunity Employer, including for those with disabilities and veterans. Adapt Integrated Health Care does not discriminate based on race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran, or any other status protected by applicable law. Adapt will not tolerate unlawful discrimination, harassment, or retaliation and is committed to preventing or stopping them whenever they may occur at the organization or in its programs.

For anyone needing assistance or accommodations with Adapt’s application process, please call [phone] and ask for our Talent Acquisition team.