Patient Access & Care Coordinator — Flexible Hours

Caremetx-LL; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

CareMetx is hiring a Patient Services Representative to support patients, providers and caregivers through enrollment, eligibility checks, and coordination of access to therapies. You will manage inquiries, capture required information, and work with care teams to ensure timely processing.

The role emphasizes patient-centric service, attention to detail, and ability to navigate complex program requirements.

Qualifications

• High school diploma or GED required.
• Minimum of three years related experience in customer service or healthcare support.
• Bachelor's degree is preferred.

Responsibilities

• Handle inbound phone inquiries and program support determinations.
• Intakes and reports adverse events as directed.
• Research and resolves any claim denials or underpayment of claims.
• Collect information using approved methods (phone, fax, mail, online).
• Provide exceptional customer service and escalate complaints as needed.
• Report trends or delays to program management.

Skills

Customer service

Communication skills

Organizational skills

Attention to detail

Interpersonal skills

Teamwork

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

CareMetx is hiring a Patient Services Representative to support patients, providers and caregivers through enrollment, eligibility checks, and coordination of access to therapies. You will manage inquiries, capture required information, and work with care teams to ensure timely processing.

The role emphasizes patient-centric service, attention to detail, and ability to navigate complex program requirements.