Access Navigator - Psychiatry Clinic - Full Time - Jeff Hwy

Ochsner Health; New Orleans (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Ochsner Health in New Orleans is seeking an Access Navigator to manage high-end referral services and schedule appointments with a focus on exceptional patient service. You will handle referrals via online work queues and collaborate with multiple departments to support providers and patients.

The role requires a high school diploma, two years of scheduling or customer service experience, and strong computer and communication skills.

Qualifications

• Required: High School diploma or equivalent.
• Required: 2 years' experience in appointment scheduling, customer service, or related field.
• Proficient with Windows-style applications and data entry.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Strong interpersonal skills and teamwork.
• Ability to exercise sound judgment in handling difficult situations.

Responsibilities

• Performs direct outreach to targeted patients and schedules appointments as requested.
• Manages and coordinates referrals via online work queues.
• Provides excellent customer service and access navigation support to patients and providers via web tools.
• Develops and maintains organized record keeping systems to facilitate information flow and retrieval.
• Works collaboratively with clinical departments to meet patient needs.
• Other duties as required.

Skills

Computer skills

Verbal/written communication

Windows applications

Interpersonal skills

Time management

Collaboration

Judgment

Education

High School diploma or equivalent

Bachelor's degree preferred

Job description

Exceptional care starts with exceptional people.

For us, this is more than a job- it's a calling. It's waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

This job is responsible for managing high-end access navigation, also known as referral management, services for key areas while providing exceptional customer service. Additionally, this job will provide access navigation support through referral management via electronic work queues and phone capabilities. Furthermore, this job will work collaboratively with resources such as the Regional Referral Center, and/ or Clinic Concierge.

Education

Required -High School diploma or equivalent

Preferred -Bachelor's degree. Additional degrees,business training experience and/or certifications may be combined to meet minimum qualifications

Work Experience

Required -2 years' experience in appointment scheduling, customer service, or related field

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
• Strong interpersonal skills.
• Good time management skills.
• Ability to work collaboratively with various departments.
• Ability to exercise sound judgment in handling difficult/escalated situations.

Job Duties

• Performs direct outreach to targeted patients and schedules appointments as requested, while partnering with internal departments and leaders to manage access.
• Manages and coordinates referrals via online work queues.
• Provides excellent customer service and access navigation support to both patients and providers via web tools.
• Develops and maintains organized record keeping systems as needed to facilitate the flow and retrieval of information.
• Works collaboratively with clinical departments to meet the needs of patients.
• Other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

• Mechanical lifting devices (carts, dollies, etc.) or team lifts should be utilized.
• Must be able to sit for prolonged periods of time.
• Must be able to stoop, bend, reach and grab with arms and hands, manual dexterity.

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.

There is no occupational risk for exposure to communicable diseases.

Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.

Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.