Patient Access & Care Coordinator

Providence; Issaquah (WA); On-site; USD 35,000 - 55,000; Full time

Job summary

Providence Swedish Issaquah is seeking a patient-focused receptionist to coordinate care as patients arrive for appointments. You will handle front desk duties, registration, scheduling, insurance verifications, referrals, and triage phone calls with a commitment to exceptional customer service.

The role requires strong communication, problem solving, and the ability to work independently while training new staff. AIDET-based approach helps improve patient experience at Swedish Medical Center.

Qualifications

• 1 year of receptionist/front desk experience in health care.
• Experience with medical terminology and basic medical record processes.

Responsibilities

• Register patients and schedule services at Issaquah Highlands facility.
• Verify insurance and obtain physician orders and referrals.
• Triages phone calls and delivers exceptional customer service.
• Coordinate with departments and act as patient liaison.

Skills

Customer service

Communication

Problem solving

AIDET

Education

Associate's Degree or equivalent

Medical Terminology Certification

Tools

Relational databases

Computerized scheduling

Job description

Providence Swedish Issaquah is seeking a patient-focused receptionist to coordinate care as patients arrive for appointments. You will handle front desk duties, registration, scheduling, insurance verifications, referrals, and triage phone calls with a commitment to exceptional customer service.

The role requires strong communication, problem solving, and the ability to work independently while training new staff. AIDET-based approach helps improve patient experience at Swedish Medical Center.