Senior Patient Services Specialist - Patient Access

Providence; Issaquah (WA); On-site; USD 35,000 - 55,000; Full time

Job summary

Providence Swedish Issaquah is seeking a patient-focused receptionist to coordinate care as patients arrive for appointments. You will handle front desk duties, registration, scheduling, insurance verifications, referrals, and triage phone calls with a commitment to exceptional customer service.

The role requires strong communication, problem solving, and the ability to work independently while training new staff. AIDET-based approach helps improve patient experience at Swedish Medical Center.

Qualifications

• 1 year of receptionist/front desk experience in health care.
• Experience with medical terminology and basic medical record processes.

Responsibilities

• Register patients and schedule services at Issaquah Highlands facility.
• Verify insurance and obtain physician orders and referrals.
• Triages phone calls and delivers exceptional customer service.
• Coordinate with departments and act as patient liaison.

Skills

Customer service

Communication

Problem solving

AIDET

Education

Associate's Degree or equivalent

Medical Terminology Certification

Tools

Relational databases

Computerized scheduling

Job description

This position is responsible and accountable for the coordination of patient care as patients arrive from a referring medical office through scheduling and registering for their services at the Issaquah Highlands facility. This position performs a variety of front office clerical and pre-business services within the hospital setting. Primary responsibilities include patient registration, patient scheduling activities, acquiring insurance verifications and Physician orders, referrals, and triaging phone calls, exceptional customer service, excellent communication and problem solving skills around patient care matters are vital. This position acts as a professional liaison with patients, families, other departments and clinics. This position also acts as an informational resource regarding services available at Swedish Medical Center. This individual must demonstrate critical thinking skills, be able to work independently, and perform responsibilities in a timely and accurate matter. This individual will partner in the orientation and training of new staff. These tasks are often carried out simultaneously with frequent interruption. In addition, this job may include other special project assignments as directed. All duties accomplished with an exceptional customer service approach (AIDET) to optimize the patient and family experience at Swedish Medical Center.

Providence Swedish caregivers are not simply valued – they’re invaluable. Join our team at Swedish Issaquah and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• 1 year of recent receptionist or front desk experience in a health care field
• Experience with medical terminology and basic medical record processes

Preferred Qualifications:

• Associate's Degree or equivalent from a college or technical school
• Medical Terminology Certification upon hire
• Medical insurance & billing experience
• Experience with computerized scheduling or relational databases

Why Join Providence Swedish?

Our best-in-class benefitsare uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our missionof improving the health and wellbeing of each patient we serve.