Patient Care Specialist II

Mosaic Health, LLC.; Naples (FL); Sur place; USD 25 000 - 37 000; Plein temps

Résumé du poste

Mosaic Health, LLC. in Naples, FL is seeking a Patient Care Specialist II to coordinate front office operations, scheduling, patient communication, and documentation to support efficient care center delivery.

The role applies clinical support workflows to resolve routine patient access questions, update records, manage appointments, and ensure accurate information flow between patients, providers, and staff. This position requires attentiveness and teamwork.

Qualifications

• Front desk operations and scheduling experience preferred.
• Familiarity with electronic medical records (EMR) systems.
• Ability to verify insurance and collect accurate patient information.
• Strong communication with patients, providers, and staff.

Responsabilités

• Coordinate patient scheduling, registration, visit preparation, and follow-up activities across care center workflows.
• Verify patient demographics, insurance information, referral details, and required documentation.
• Respond to patient calls, messages, and front desk inquiries with accurate information.
• Identify scheduling gaps and missing information and resolve routine issues.
• Route clinical messages and refill requests to the care team.
• Maintain accurate records in EMR, scheduling, and patient communication systems.
• Support daily front office workflow by prioritizing routine tasks and coordinating with clinical staff.

Connaissances

Front desk operations

Patient scheduling

EMR systems

Insurance verification

Communication skills

Description du poste

## Patient Care Specialist IIApply: Naples, FL: Full time: Posted Today: M105247**Job Description Summary**Coordinates standard front office, scheduling, patient communication, and documentation activities that support efficient care center operations. Applies working knowledge of clinical support workflows to resolve routine patient access questions, update records, manage appointment activity, and support accurate information flow between patients, providers, and staff.

Patient Care Specialist II handles standard operational processes under moderate supervision, applying working knowledge to tasks that occasionally require interpretation or deviation from standard procedures. Decisions are procedure-driven and have direct impact on team output. This job communicates information that may require explanation, and achieves results within defined oversight.**How will you make an impact & Requirements****Key Responsibilities**• Coordinate patient scheduling, registration, visit preparation, and follow-up activities across assigned care center workflows.• Verify patient demographics, insurance information, referral details, and required documentation prior to or during visits.• Respond to patient calls, messages, and front desk inquiries, providing accurate information within established guidelines.• Identify scheduling gaps, missing documentation, or incomplete patient information and take appropriate steps to resolve routine issues.• Route clinical messages, refill requests, forms, and care-related inquiries to the appropriate care team members.• Maintain accurate records in electronic medical record, scheduling, and patient communication systems.• Support daily front office workflow by prioritizing routine tasks, coordinating with clinical staff, and escalating issues when needed.**Compensation Range:**$18.00to$27.00*The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.*