Patient Access & Care Coordination Specialist

BayCare Health System; Winter Haven (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health

Dental

Vision

Paid time off

Tuition reimbursement

401k match

Yearly performance appraisals and team

Job summary

BayCare Health System is seeking a dedicated Case Management Assistant to support patient access to services and resources across the care continuum. The role focuses on facilitating timely discharges, coordinating with hospital staff and community partners, and educating patients about discharge appeals.

The position is full-time at Winter Haven Hospital, offering standard weekday hours and opportunities to collaborate with a multidisciplinary team to ensure smooth transitions and positive

Qualifications

• 1 year in a medical-related field required or
• 1 year of customer service experience required

Responsibilities

• Assist with patient and family access to agencies, transportation and services
• Distribute regulatory documents to identified patients
• Educate patients about the discharge appeal process
• Support seamless patient transitions from inpatient to appropriate services
• Maintain frequent contact with patients, families, hospital staff and community resources

Skills

Customer service

Interpersonal skills

Written and verbal communication

Computer/typing skills

Independent work

Teamwork

Critical thinking

Education

High School Diploma or equivalent

Associate's degree preferred

Job description

BayCare Health System is seeking a dedicated Case Management Assistant to support patient access to services and resources across the care continuum. The role focuses on facilitating timely discharges, coordinating with hospital staff and community partners, and educating patients about discharge appeals.

The position is full-time at Winter Haven Hospital, offering standard weekday hours and opportunities to collaborate with a multidisciplinary team to ensure smooth transitions and positive