Patient Access & Care Coordination Specialist

University of California; Santa Monica (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

University of California in Santa Monica is seeking an assistant who will directly support physicians and patients in assigned primary and specialty care practices. You will act as a liaison, help patients access services, and facilitate communication with referring physicians.

Responsibilities include follow-up via telephone and EPIC/Care Connect to ensure smooth care coordination and patient satisfaction.

Qualifications

• Setting priorities reflecting job responsibilities.
• Ability to build productive relationships with Faculty, Staff, Administration and patients from diverse backgrounds.
• Ability to integrate competing demands into a productive working environment.
• Strong verbal communication to convey complex problems clearly.
• Ability to interact diplomatically with patients of varying health.
• Ability to provide coverage for Community Clinics as assigned.

Responsibilities

• Act as a liaison for patients and physicians in the practice.
• Assist patients in accessing services within the health system.
• Facilitate communication with referring physicians.
• Provide follow-up through telephone and EPIC/Care Connect.

Skills

Prioritization

Relationship building

Problem solving

Verbal communication

Diplomacy with patients

Clinic coverage

Tools

EPIC/Care Connect

Job description

University of California in Santa Monica is seeking an assistant who will directly support physicians and patients in assigned primary and specialty care practices. You will act as a liaison, help patients access services, and facilitate communication with referring physicians.

Responsibilities include follow-up via telephone and EPIC/Care Connect to ensure smooth care coordination and patient satisfaction.