Patient Access & Care Coordination Specialist

Voluntary Protection Programs Participants' Association, Inc.; Manhattan Beach (CA); Hybrid; USD 44,000 - 63,000; Full time

Job summary

Voluntary Protection Programs Participants' Association, Inc. in Manhattan Beach, CA is seeking a Patient Service Representative to provide administrative and patient support throughout the care journey.

You will liaise between patients, providers, and referring physicians; assist patients with accessing services across the health system; coordinate referrals and follow-up care; obtain, verify, and secure required insurance authorizations; and provide timely communication through phone and

Qualifications

• Ability to set priorities reflecting job responsibilities
• Ability to build productive relationships with faculty, staff, administration and patients from diverse backgrounds
• Ability to integrate competing demands into a productive working environment
• Strong verbal communication skills to convey complex problems clearly
• Ability to interact diplomatically with patients across healthStatus levels

Responsibilities

• Act as liaison between patients, providers and referring physicians
• Assist patients in accessing services across the health system
• Coordinate referrals and follow-up care
• Obtain, verify and secure required insurance authorizations

Skills

Prioritization

Relationship building

Creative problem solving

Verbal communication

Patient relations

Job description

Description

In this role, you will provide administrative and patient support for assigned physicians and serve as a key point of contact for patients throughout their care journey. Responsibilities include acting as a liaison between patients, providers, and referring physicians; assisting patients with accessing services across the health system; coordinating referrals and follow-up care; obtaining, verifying, and securing required insurance authorizations; and providing timely communication through phone and Epic/Care Connect. The Patient Service Representative works collaboratively with clinical and administrative teams to support care coordination, ensure a positive patient experience, and facilitate efficient access to care and specialty services.

Salary range: $31.88-$45.66

Pay range: $31.88 - $45.66 an hour

Qualifications

Required:

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities

• Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds

• Ability to creatively integrate competing demands into a productive working environment

• Skill in verbal communications to clearly convey complex problems in both formal and informal situations
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health

Preferred:

• Knowledge of specific specialty practice and workflows

• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs

• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.

• Familiarity and knowledge of authorization process & managed care programs