Lead Patient Access Representative

Syracuse Area Health; United States; On-site; USD 55,000 - 73,000; Full time

Benefits offered by this job

Full-time employment

Benefits included

No holidays or weekends

Job summary

Syracuse Area Health is seeking a Patient Access Supervisor to coordinate staff schedules, ensure coverage, and optimize workflows across patient access operations.

The role supports the Revenue Cycle team, upholds high service standards, and trains staff on EMR systems and registration processes.

Qualifications

• High school diploma or equivalent required.
• Associates level degree in business or healthcare preferred.
• Minimum of 2 years experience in healthcare services such as admissions, accounts receivable, and/or patient financial services.
• Experience with electronic medical records, computer systems and data entry.
• Independent problem-solving skills and self-directed work experience.
• Demonstrated excellent customer service skills.
• Excellent written and verbal communication skills.
• Well organized and detail oriented.
• Previous supervisory experience preferred.

Responsibilities

• Coordinate and manage Patient Access staff schedules across all shifts.
• Address staffing needs and arrange coverage for planned and unplanned absences.
• Adjust assignments to support patient access operations while maintaining service excellence and operational efficiency.
• Assist Revenue Cycle Director in implementing and monitoring processes and procedures to ensure staff efficiency, EMR accuracy, and exceptional customer service.
• Serve as the organizational Patient Access EMR super user, supporting workflow optimization, system enhancements, troubleshooting, testing, auditing, and staff training.

Skills

Staff supervision

EMR proficiency

Customer service

Communication skills

Problem solving

Education

High school diploma or equivalent

Associate's degree in business or healthcare (preferred)

Tools

Electronic Medical Records (EMR)

Data entry systems

Job description

Leads the coordination and management of the hospital Patient Access staff schedules to ensure adequate departmental coverage across all shifts, proactively addressing staffing needs, arranging coverage for planned and unplanned absences, and adjusting assignments to support patient access operations while maintaining service excellence and operational efficiency. Assists the Revenue Cycle Director in implementing and monitoring processes and procedures to ensure staff efficiency, EMR accuracy, and exceptional customer service. Serves as the organizational Patient Access EMR super user, supporting workflow optimization, system enhancements, troubleshooting, testing, auditing, and staff training to ensure efficient and accurate registration, scheduling, and admission processes.

This position is a full-time, benefited position, totaling 40 hours per week. No holidays, no weekends!

Qualifications

QUALIFICATIONS:

• High school graduate or equivalent required
• Associates level college degree in business or healthcare preferred
• Minimum of 2 years experience in healthcare services such as, but not limited to admissions, accounts receivable, and/or patient financial services
• Experience with electronic medical records, computer systems and data entry
• Independent problem-solving skills and self-directed work experience
• Demonstrated excellent customer service skills
• Excellent written and verbal communication skills
• Well organized and detail oriented
• Previous supervisory experience preferred