Patient Access & Care Coordination Specialist

Tuba City Regional Health Care Corporation; Arizona; On-site; USD 21,000 - 25,000; Full time

Job summary

Tuba City Regional Health Care Corporation is seeking a Client Services Technician to join a high-functioning care team. The role focuses on connecting patients to resources, promoting continuity of care, and improving coordination within the patient-centered model.

Responsibilities include educating patients about the care team, confirming appointments, maintaining schedules in the EHR, and supporting access to care while handling sensitive information with discretion.

Qualifications

• Must have a high school diploma or GED.
• Six (6) months working in a fast-paced office environment with demonstrated ability to manage and prioritize multiple tasks and demands to meet deadlines and proficiency in typing with accurate spelling and grammar.
• Basic Life Support (BLS) from the American Heart Association (AHA), must obtain within ninety (90) days of hire.
• Excellent customer service and telephone communication skills.
• Proficient knowledge and ability to use computer software.
• Ability to handle sensitive and confidential information.

Responsibilities

• Participates in daily huddles to determine which patients are coming into the clinic and identifies any gaps in care.
• Serves as the clinic’s electronic health record (EHR) super user and works with software systems for clinical, medical, dental, laboratory, pharmacy and other healthcare office systems and provides training and orientation for new team members.
• Coordinates scheduling and referral management, health records maintenance, and retrieving patient data from automated systems and the EHR.
• In partnership with other healthcare team members assists in the empanelment process by assigning patients to a primary care provider (PCP) and ensures appointments are scheduled with the patient’s assigned PCP prior to other care team providers.
• Oversees the coordination of documents outlining capabilities of the providers at the practice site and tracks patient panels that clearly identified which providers have the capability of taking new patients.
• Ensures clinic access to the Health Information Exchange (HIE) and retrieves pertinent health care information and results for providers prior to the patient’s appointment.
• Completes assigned special projects independently by analyzing, researching, troubleshooting, and resolving issues as they arise.
• Uses information technology to manage internal and external referrals ensuring there are no duplicates, releases holds, schedules appointments, completes referrals timely, and supports performance improvement activities and patient preferences regarding access to care.

Skills

Customer service

Telephone communication

Computer literacy

Professional ethics

Reliability

Independent work

Typing accuracy

Background checks

Education

High school diploma or GED

Basic Life Support (BLS)

Tools

EHR software

EHR systems

Job description

Tuba City Regional Health Care Corporation is seeking a Client Services Technician to join a high-functioning care team. The role focuses on connecting patients to resources, promoting continuity of care, and improving coordination within the patient-centered model.

Responsibilities include educating patients about the care team, confirming appointments, maintaining schedules in the EHR, and supporting access to care while handling sensitive information with discretion.