Patient Access - Call Center Representative (Remote)

Brave Health; Atlanta (GA); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Access - Call Center Representative to enhance patient engagement and streamline healthcare access. This role involves guiding patients through their healthcare journey, managing communications, and ensuring accurate records while adhering to HIPAA regulations. You'll thrive in a supportive environment that values compassion and innovation, working to make mental health care accessible and affordable. Join a team committed to transforming lives and delivering high-quality virtual healthcare services. If you're passionate about patient care and eager to make a difference, this opportunity is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Vacation Leave

Sick Leave

Holiday Leave

Qualifications

• 1-3+ years in a full-time, patient-facing healthcare role.
• Tech-savvy with the ability to learn new platforms and work across multiple systems.

Responsibilities

• Interact with patients to drive engagement and schedule appointments.
• Educate patients about healthcare offerings and perform initial screenings.

Skills

Verbal Communication

Written Communication

Problem-Solving

Time Management

Motivational Interviewing

Attention to Detail

Tech-Savvy

Education

Experience in Patient-Facing Role

Tools

Google Tools

EHRs

Job description

Patient Access - Call Center Representative (Remote)

Join to apply for the Patient Access - Call Center Representative (Remote) role at Brave Health.

Why We're Here
At Brave Health, we are driven by a deep commitment to transform lives by expanding access to compassionate, high-quality mental health care. By harnessing the power of technology, we break down barriers and bring mental health treatment directly to those who need it most—wherever they are. As a community health-centered organization, we are dedicated to ensuring that no one is left behind. Nearly 1 in 4 people in the U.S. receive healthcare through Medicaid, yet two-thirds of providers don’t accept it. Brave Health is stepping up to close this gap by making mental health care accessible, affordable, and life-changing for all.

Job Overview
As an Access Counselor, you will serve as the primary point of contact for patients, guiding them through their healthcare journey. Your responsibilities include managing inbound communications from prospective and existing clients, making outbound calls, sending texts and emails to educate on services, scheduling appointments, and assisting with pre-appointment forms. You will troubleshoot technical issues, verify insurance, and maintain accurate patient records to ensure a seamless experience while adhering to HIPAA regulations. Your focus on patient engagement, satisfaction, and timely problem resolution is essential in delivering high-quality virtual healthcare services.

Pay Rate
The starting pay rate for this position is $18.00 per hour.

Responsibilities

• Interact with current and prospective patients to drive engagement and schedule appointments.
• Educate patients about healthcare offerings, including services like BPS assessments and medication management.
• Perform initial patient screenings and provide information on healthcare services.
• Use motivational interviewing techniques to build relationships and ensure patient satisfaction.
• Handle high volumes of inquiries and follow-ups via phone, text, and email related to appointment scheduling, rescheduling, and administrative matters.
• Maximize provider schedules by efficiently scheduling appointments and reducing no-shows.
• Maintain patient charts by documenting demographic and insurance information and ensuring form completion.
• Verify patient insurance eligibility and troubleshoot during the virtual care process.

Qualifications

• 1-3+ years in a full-time, patient-facing healthcare role.
• Tech-savvy with the ability to learn new platforms and work across multiple systems simultaneously.
• Strong verbal and written communication skills, capable of screening patients over the phone and providing satisfactory answers.
• Calm, professional demeanor, especially when interacting with patients dealing with addiction or mental health issues.
• High sense of urgency with the ability to manage time and resources independently.
• Experience in appointment scheduling and patient communication with high attention to detail.
• Ability to thrive in a fast-paced, changing environment.
• Effective problem-solving skills with quick thinking.
• Passion for increasing access to affordable behavioral health care.
• Familiarity with Google tools, EHRs, HIPAA compliance, and 42 CFR regulations.
• Eligibility to work in the U.S. (no visa assistance provided).

What We Offer

• W2, full-time hourly position
• Monday - Friday schedule; no on-call or weekend shifts
• Health, Dental, Vision insurance benefits
• Vacation, holiday, and sick leave

Brave Health is proud of our diverse team serving a diverse patient population. We are an equal opportunity employer and encourage applicants of all backgrounds to apply.