Patient Access Call Center Manager

Avenue360 Health and Wellness; Houston (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Avenue360 Health and Wellness in Houston, TX seeks a Call Center Manager to lead the call center team, ensure exceptional patient experience, and optimize workflows. The role focuses on coordinating appointment scheduling, information management, and staff development while maintaining service standards.

Ideal candidates have 2+ years in similar roles, bilingual English/Spanish preferred, and a customer-service mindset. Experience with EHR systems and scheduling tools is a plus.

Qualifications

• Minimum 2 years in a call center, customer service, or administrative setting.
• Bilingual English/Spanish preferred with strong verbal and written skills.
• Experience with patients or the public in fast-paced environments.
• Proficient in multitasking, accuracy, and professional communication.
• Familiarity with EHR and scheduling software is preferred.

Responsibilities

• Oversee all call center operations and agent performance.
• Support patient access and high-quality service delivery.
• Lead training, coaching, and quality audits for staff.
• Collaborate with operations, clinical, and admin teams.
• Model professionalism and reliability with attendance.

Skills

Customer service

Bilingual English/Spanish

Communication

Multitasking

Professional phone voice

Teamwork

Problem-solving

Empathy

Attention to detail

EHR systems experience

Education

High school diploma or GED

Tools

Scheduling software

EHR systems

Job description

Avenue360 Health and Wellness in Houston, TX seeks a Call Center Manager to lead the call center team, ensure exceptional patient experience, and optimize workflows. The role focuses on coordinating appointment scheduling, information management, and staff development while maintaining service standards.

Ideal candidates have 2+ years in similar roles, bilingual English/Spanish preferred, and a customer-service mindset. Experience with EHR systems and scheduling tools is a plus.