Front Desk & Patient Experience Coordinator

Avenue-360-Health-and-Wellness; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Avenue 360 Health and Wellness is hiring a Front Desk Specialist to be the first contact for patients and to support the healthcare team. You will welcome patients, gather information, verify insurance, and coordinate appointments in a fast-paced, patient-centered clinic environment.

The role requires strong customer service, multitasking, and communication skills, with a preference for bilingual English/Spanish candidates.

Qualifications

• High school diploma or GED required.
• 1 year of healthcare, customer service, or administrative experience preferred.
• Bilingual English/Spanish preferred but not required.

Responsibilities

• Greet patients and guide them through the check-in process.
• Verify and update patient information and insurance details.
• Schedule, confirm, and manage appointments and walk-ins.
• Answer phones and return messages; document communications.
• Maintain clean, organized front‑of‑house areas and assist with basic tasks.

Skills

Customer service

Multitasking

Communication

Bilingual English/Spanish

EHR proficiency

Education

High school diploma

Healthcare office admin training

Tools

EHR software

Scheduling software

Microsoft Office

Job description

Avenue 360 Health and Wellness is hiring a Front Desk Specialist to be the first contact for patients and to support the healthcare team. You will welcome patients, gather information, verify insurance, and coordinate appointments in a fast-paced, patient-centered clinic environment.

The role requires strong customer service, multitasking, and communication skills, with a preference for bilingual English/Spanish candidates.