Patient Access & Call Center Manager

NORTHERN VIRGINIA OPHTHALMOLOGY ASSOCIATES PC; Falls Church (VA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Opportunities for professional development

Collaborative work environment

Job summary

NORTHERN VIRGINIA OPHTHALMOLOGY ASSOCIATES PC is seeking a Call Center Manager to lead our ophthalmology practice's call center operations. This role involves managing a team of call center representatives, ensuring effective call handling, and improving patient satisfaction.

The ideal candidate will have a bachelor's degree, significant experience in call center management—preferably in healthcare—and strong leadership and communication skills.

The position offers a competitive salary and a comprehensive benefits package focused on professional development.

Qualifications

• Proven experience in call center management, ideally within a healthcare setting; ophthalmology experience is a plus.
• 2-5 years of supervision experience.
• Strong knowledge of call center operations and proficiency in call center software.

Responsibilities

• Manage a team of 6 call center representatives and enhance their performance.
• Oversee daily call center operations and manage staff workload.
• Address patient concerns effectively and promote excellent service.

Skills

Leadership skills

Analytical skills

Communication skills

Problem-solving skills

Organizational skills

Education

Bachelor's degree in Business Administration, Healthcare Management, or related field

Tools

NexTech

Intermedia

Job description

NORTHERN VIRGINIA OPHTHALMOLOGY ASSOCIATES PC is seeking a Call Center Manager to lead our ophthalmology practice's call center operations. This role involves managing a team of call center representatives, ensuring effective call handling, and improving patient satisfaction.

The ideal candidate will have a bachelor's degree, significant experience in call center management—preferably in healthcare—and strong leadership and communication skills.

The position offers a competitive salary and a comprehensive benefits package focused on professional development.