Patient Access Call Center Coordinator

CAO; Bethesda (MD); On-site; USD 42,000 - 54,000; Full time

Job summary

The Centers for Advanced Orthopaedics LLC (CAO) is seeking a Call Center Coordinator in Bethesda to handle inbound calls, refer patients, and initiate inpatient transfers in coordination with physicians. The role requires 2+ years call center experience, medical setting preferred, and proficiency with EMR/EHR and Microsoft Office.

You must be professional, organized, and able to work independently. CAO emphasizes patient-centered care, compliance, and teamwork across multiple locations; strong

Qualifications

• 2+ years of call center experience, preferably in a medical setting.
• Proficiency with Microsoft Office and EMR/EHR software.
• Experience collaborating across multiple functions.
• Experience operating in a fast-growing work environment and dealing with ambiguity.
• Strong Interpersonal Skills - ability to develop relationships and influence in a decentralized organization.
• Strong leadership skills with a focus on employee development and engagement.
• Confident, independent thinker and strong decision-making ability.
• Demonstrated ability to organize, prioritize, and manage multiple tasks in a dynamic environment with a proven track record of results.
• Strong oral and written communication skills with excellent self-discipline and patience.
• Must be able to read, write, speak, understand, and communicate in the English language.

Responsibilities

• Answer phones and initiate referrals and inpatient transfers from physicians and medical professionals.
• Dictates and responds to voicemails and emails in a timely manner.
• Processes payments accurately and timely while adhering to payment plan guidelines.
• Interprets Explanation of Benefits (EOBs) to ensure correct payments and adjustments.
• Regularly updates patient information within EMR/EHR software.
• Reviews audit journal daily to ensure accounts are balanced.
• Meets personal metrics and quality customer service experience requirements.
• Collaborates with the assigned leader to resolve escalated/unresolved issues.
• Ensures compliance with all applicable laws, regulations, and CAO policies.
• Performs other duties as assigned.

Skills

Strong communication

Leadership

Customer service

Multitasking

Independent worker

Professional presentation

Relationship building

English proficiency

Education

High School Diploma or GED

Tools

EMR/EHR software

Microsoft Office

Job description

The Centers for Advanced Orthopaedics LLC (CAO) is seeking a Call Center Coordinator in Bethesda to handle inbound calls, refer patients, and initiate inpatient transfers in coordination with physicians. The role requires 2+ years call center experience, medical setting preferred, and proficiency with EMR/EHR and Microsoft Office.

You must be professional, organized, and able to work independently. CAO emphasizes patient-centered care, compliance, and teamwork across multiple locations; strong