Patient Care Call Center Coordinator

MedVanta, LLC; Rockville (MD); On-site; USD 42,000 - 56,000; Full time

Job summary

The Centers for Advanced Orthopaedics LLC (CAO) is seeking a Call Center Coordinator to support patients by answering phones, initiating referrals and transfers from physicians, and delivering compassionate, value‑based care. Ideal candidates will have 2+ years of medical call center experience, strong multitasking and communication skills, and proficiency with EMR/EHR systems and Microsoft Office.

The role emphasizes independence, professionalism, and adherence to CAO policies.

Qualifications

• 2+ years of call center experience, preferably in a medical setting/organization.
• Strong interpersonal skills with ability to build relationships and collaborate in a decentralized organization.
• Ability to operate in a fast-growing environment with ambiguity and strong decision-making abilities.
• Demonstrated ability to organize, prioritize, and manage multiple tasks in a dynamic setting.

Responsibilities

• Exhibits strong customer service and communication skills in daily interaction with the public, patients, staff, and physicians.
• Dictates and responds to voicemails and emails in a timely manner, within designated response times.
• Processes payments accurately and timely while adhering to payment plan guidelines.
• Interprets Explanation of Benefits (EOBs) to ensure payments and adjustments are properly applied.
• Regularly updates patient information in EMR/EHR software and monitors data accuracy.
• Meets personal metrics and quality customer service targets for the call center team.

Skills

Call center experience

Interpersonal skills

Leadership

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Office

EMR/EHR software

Job description

The Centers for Advanced Orthopaedics LLC (CAO) is seeking a Call Center Coordinator to support patients by answering phones, initiating referrals and transfers from physicians, and delivering compassionate, value‑based care. Ideal candidates will have 2+ years of medical call center experience, strong multitasking and communication skills, and proficiency with EMR/EHR systems and Microsoft Office.

The role emphasizes independence, professionalism, and adherence to CAO policies.