Patient Access & Billing Specialist

Children's Hospital of Philadelphia; Worcester (MA); On-site; USD 29,000 - 36,000; Full time

Job summary

Children’s Hospital of Philadelphia (CHOP) is seeking a Patient Services Representative to provide welcoming, efficient access and registration for patients. You will support the PARC EPIC functions, verify eligibility, and help families navigate financial responsibilities while maintaining CHOP’s core values.

This role requires strong communication and a patient-centered approach. Location is CHOP Buerger Center Ambulatory Care with full-time schedule (Mon-Fri, 11AM-7:30PM) and rotating

Qualifications

• High School Diploma or GED required.
• At least 1 year of patient services/healthcare-related experience preferred.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Provide welcoming, prompt, and respectful customer service, including scheduling and registering appointments.
• Perform PARC EPIC functions, verify eligibility, and follow access standards.
• Handle daily payments, reimbursements, and insurance referrals as needed.
• Answer calls promptly, verify contact details, and communicate information clearly.
• Maintain CHOP iCARE values in all patient and family interactions.
• Assist families with MyCHOP activation and portal troubleshooting.
• Manage daily patient records, schedules, and HIPAA-compliant documentation.
• Participate in team huddles and keep workspaces organized.

Skills

Verbal communication

Written communication

Confidentiality & professionalism

Education

High School Diploma/GED

Job description

Children’s Hospital of Philadelphia (CHOP) is seeking a Patient Services Representative to provide welcoming, efficient access and registration for patients. You will support the PARC EPIC functions, verify eligibility, and help families navigate financial responsibilities while maintaining CHOP’s core values.

This role requires strong communication and a patient-centered approach. Location is CHOP Buerger Center Ambulatory Care with full-time schedule (Mon-Fri, 11AM-7:30PM) and rotating