Patient Access & Billing Specialist

Memorial Healthcare System; Town of Florida (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Memorial Healthcare System seeks a Patient Financial Services Representative to be the first point of contact for patients and guarantors across hospital, ambulatory, or medical office settings.

The role focuses on collecting demographic, financial and insurance eligibility information, and ensuring all notices and consent forms are signed accordingly, while delivering outstanding customer service.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and interpersonal skills.
• Ability to handle confidential information with discretion.
• Experience in patient-facing roles preferred.

Responsibilities

• Greets patients and guarantors and gathers demographic, financial, and insurance information.
• Explains policies and secures required consents and signatures.
• Provides exceptional customer service and addresses questions promptly.
• May assist with scheduling and basic patient care navigation as needed.

Skills

Customer service

Communication

Teamwork

Organizational skills

Education

High School Diploma or Equivalent

Job description

Memorial Healthcare System seeks a Patient Financial Services Representative to be the first point of contact for patients and guarantors across hospital, ambulatory, or medical office settings.

The role focuses on collecting demographic, financial and insurance eligibility information, and ensuring all notices and consent forms are signed accordingly, while delivering outstanding customer service.