Patient Access & Financial Services Specialist

Memorial Healthcare; Deerfield Beach (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Memorial Healthcare System in Florida is seeking a Patient Financial Services Representative to greet patients and guarantors, collect demographic, financial, and insurance information, and verify coverage to ensure accurate billing.

You will explain policies, obtain signatures, provide patient estimates, balance deposits, and support patient navigation through the care journey with a focus on customer service.

Qualifications

• High School Diploma or Equivalent is required.
• Experience in a hospital, medical office, or customer service setting preferred.
• Ability to explain financial policies and collect information accurately.

Responsibilities

• Greet patients and guarantors in person or by phone and collect required information.
• Explain policies and secure signatures; collect out-of-pocket responsibility per guidelines.
• Provide patient estimates and prepare daily deposits; verify insurance benefits and coverage.
• Determine correct insurance filing order and assist with scheduling walk-in services.
• Interact professionally to answer questions and guide patients to appropriate service areas.

Skills

Customer service

Communication

Attention to detail

Medical billing knowledge

Education

High School Diploma or Equivalent

Job description

Memorial Healthcare System in Florida is seeking a Patient Financial Services Representative to greet patients and guarantors, collect demographic, financial, and insurance information, and verify coverage to ensure accurate billing.

You will explain policies, obtain signatures, provide patient estimates, balance deposits, and support patient navigation through the care journey with a focus on customer service.