Patient Access & Financial Services Specialist

Memorial Healthcare; Fort Lauderdale (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Memorial Healthcare System seeks a Patient Financial Services Representative to greet patients, collect demographic, financial, and insurance information, and verify details. You will explain policies and obtain required signatures, supporting a smooth patient experience in hospital, ambulatory, or medical office settings.

The role emphasizes accuracy, excellent customer service, ability to work under pressure, and collaboration with care teams to determine insurance coverage,

Qualifications

• High School Diploma or Equivalent required.
• Excellent communication and critical thinking skills.
• Ability to work in a stressful environment with minimal supervision.
• One year of related hospital, medical office, or customer service experience preferred.

Responsibilities

• Greet patients and guarantors and gather demographic, financial, and insurance information.
• Explain policies and obtain signatures for required forms.
• Collect out-of-pocket payments and provide patient estimates.
• Verify insurance benefits and determine filing order.
• Schedule appointments and assist with referrals and authorizations.
• Deliver exceptional customer service and address questions promptly.

Skills

Customer service

Communication

Organization

Problem solving

Accountability

Attention to detail

Adaptability

Education

High School Diploma or Equivalent

Job description

Memorial Healthcare System seeks a Patient Financial Services Representative to greet patients, collect demographic, financial, and insurance information, and verify details. You will explain policies and obtain required signatures, supporting a smooth patient experience in hospital, ambulatory, or medical office settings.

The role emphasizes accuracy, excellent customer service, ability to work under pressure, and collaboration with care teams to determine insurance coverage,