Patient Access & Billing Specialist

Northeastern Health System; Tahlequah (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Northeastern Health System is seeking a Registration Associate for the Simpson Clinic in Tahlequah, OK. The role focuses on patient registration and providing counseling on the financial aspects of patient accounts.

The position emphasizes accurate account handling, confidentiality under HIPAA, and adherence to department policies. It requires strong customer service, communication, and teamwork as you guide patients and coordinate with clinic staff.

Qualifications

• Minimum Education: High School diploma or equivalent.
• Minimum Experience: On the job experience or equivalent in admitting procedures.
• Preferred Experience: Healthcare admissions, collections, customer service training, medical insurance knowledge.

Responsibilities

• Provides a quality customer service experience while assisting with the registration of patients.
• Provides counseling regarding the financial aspects of the patient’s accounts.
• Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.
• Completes patient accounts accurately and efficiently.
• Updates patient profile and accounts with current information.
• Directs patients to appropriate department with correct paperwork.
• Obtains necessary signatures and forms to complete account.
• Abides by pre-collections procedures.
• Provides educational material and communicates with patients as needed.
• Receives payments and issues receipts. Calculates discounts as needed.
• Is familiar with and abides by organizational policies.
• Reports policy violations.
• Completes assigned tasks in accurate and timely manner.
• Understands HIPAA rules and regulations.
• Maintains confidentiality in written and oral communication and demonstrates sensitivity regarding patient/privacy information.
• Cooperates with other personnel to achieve department objectives and maintains good employee relations.
• Follows policies and procedures regarding attendance and work hours.
• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
• Performs other related duties as assigned or requested.

Skills

Customer service

Cash handling

HIPAA compliance

Communication

Education

High School diploma or equivalent

Job description

Northeastern Health System is seeking a Registration Associate for the Simpson Clinic in Tahlequah, OK. The role focuses on patient registration and providing counseling on the financial aspects of patient accounts.

The position emphasizes accurate account handling, confidentiality under HIPAA, and adherence to department policies. It requires strong customer service, communication, and teamwork as you guide patients and coordinate with clinic staff.