Patient Access & Billing Specialist

FMOL Health; Monroe (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

FMOL Health in Monroe, LA is seeking a front desk role focused on accurate patient registration in the EMR system and insurance verification. You will guide patients through billing processes and collect payments, ensuring a best-in-class patient experience.

Responsibilities include coordinating with clinical staff, scheduling, and ensuring data accuracy in Epic. A customer-service mindset and basic healthcare knowledge are essential for success in this role.

Qualifications

• 6 months experience in a customer service/front desk role or a front office/medical office program.
• Bachelor's degree may substitute for experience.
• Strong computer literacy and ability to learn Epic during onboarding.

Responsibilities

• Register patients accurately in EMR and verify insurance coverage.
• Explain billing procedures and anticipated charges to patients.
• Collect payments and arrange payment plans as needed.
• Assist patients with access to government and community resources.
• Coordinate with physicians and staff to ensure timely referrals.
• Update patient records and ensure data accuracy in the system.

Skills

Customer service

Epic software

Front desk

Education

High School Diploma or Equivalent

Tools

Epic EMR

Job description

FMOL Health in Monroe, LA is seeking a front desk role focused on accurate patient registration in the EMR system and insurance verification. You will guide patients through billing processes and collect payments, ensuring a best-in-class patient experience.

Responsibilities include coordinating with clinical staff, scheduling, and ensuring data accuracy in Epic. A customer-service mindset and basic healthcare knowledge are essential for success in this role.