Patient Access & Billing Liaison

Emerus Holdings, Inc.; Rockwall (TX); On-site; USD 39,000 - 56,000; Full time

Job summary

Emerus Holdings, Inc. is hiring a Patient Access Specialist to serve as a liaison between patients, families, payers, and the Patient Financial Services team, ensuring accurate data collection and billing initiation.

You will verify demographics, obtain authorizations where required, and pursue timely collections while upholding patient service standards across admissions and hospital settings. Strong knowledge of insurance plans, EMTALA, HIPAA, and MS Office is preferred, with English fluency

Qualifications

• 2 years of patient registration and insurance verification experience in a health care setting, preferred
• Emergency Department registration experience, strongly preferred
• Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors
• Basic understanding of medical terminology
• Excellent customer service
• Working knowledge of MS Office (MS Word, Excel and Outlook), strongly preferred
• Position requires fluency in English; written and oral communication
• Fluency in both English & Spanish is a requirement in the El Paso Market

Responsibilities

• Maintain compliance with EMTALA, DNV, HIPAA and regulations in Admissions.
• Provide excellent customer service and build quality relationships.
• Ensure patient identification and triage on arrival to support patient safety.
• Answer calls professionally, record messages, and relay to staff.
• Obtain signatures on required forms and consents.
• Obtain and verify demographic data for accounts.
• Verify insurance benefits and correct payor/plan.
• Obtain insurance authorizations when required.
• Pursue collections at time of service with customer-focused approach.
• Scan and maintain all registration and clinical documents.
• Coordinate patient transfers to other hospitals when needed.
• Respond to medical record requests from patients and providers.
• Maintain cash drawer per policies.
• Maintain logs of patients, payments, transfers and admissions.
• Maintain visitor and vendor logs.
• Maintain a clean facility environment including front desk and waiting areas.
• Receive mail and deliveries and forward to departments.
• Notify maintenance of equipment issues.
• Attend staff meetings as required.
• Assist medical staff as needed.
• Perform additional duties as assigned.

Skills

Customer service

MS Office

English fluency

Spanish bilingual

Education

High School Diploma or GED

Tools

MS Word

MS Excel

MS Outlook

Job description

Emerus Holdings, Inc. is hiring a Patient Access Specialist to serve as a liaison between patients, families, payers, and the Patient Financial Services team, ensuring accurate data collection and billing initiation.

You will verify demographics, obtain authorizations where required, and pursue timely collections while upholding patient service standards across admissions and hospital settings. Strong knowledge of insurance plans, EMTALA, HIPAA, and MS Office is preferred, with English fluency