Patient Access Specialist | Hospital Admissions & Billing

Emerus; Murphy (TX); On-site; USD 25,000 - 39,000; Full time

Job summary

Emerus is seeking a Patient Access Specialist to serve as a liaison between patients, payers, and health care teams. You will collect demographic data, verify insurance, and secure out-of-pocket responsibilities to maximize hospital reimbursement.

Responsibilities include ensuring accurate registration, obtaining authorizations, and supporting the revenue cycle while delivering excellent customer service in a fast-paced hospital setting.

Qualifications

• High School Diploma or GED required.
• 2 years of patient registration and insurance verification experience preferred.
• Emergency Department registration experience strongly preferred.
• Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors.
• Basic understanding of medical terminology.
• Excellent customer service.
• MS Office (Word, Excel, Outlook) knowledge preferred.
• English fluency required; bilingual English/Spanish a plus in certain markets.

Responsibilities

• Maintain EMTALA, DNV, HIPAA compliance and hospital regulations in Admissions and medical records handling.
• Provide excellent customer service by meeting needs and building relationships.
• Identify and triage patients to protect safety upon arrival.
• Answer phone professionally and relay messages to staff.
• Obtain signatures on forms and consents.
• Enter complete demographic information to facilitate revenue cycle processing.
• Verify insurance benefits and ensure correct payor and plan in the system.
• Obtain insurance authorizations as required by plans.
• Assist in collecting payments at the time of service.
• Scan and file registration and clinical documents.
• Coordinate patient transfers to other hospitals when needed.
• Respond to medical record requests from patients, physicians, and hospitals.
• Maintain cash drawer per policies.
• Log patients, payments, transfers and admissions.
• Maintain visitor/vendor logs.
• Keep the front desk area clean and organized.
• Receive mail and deliveries and route accordingly.
• Report malfunctioning equipment and maintenance needs.
• Attend staff meetings as required.
• Assist medical staff as needed.

Skills

Customer service

Data entry

Fluent English

Telephone etiquette

Healthcare knowledge

Education

High School Diploma or GED

Tools

MS Office

Job description

Emerus is seeking a Patient Access Specialist to serve as a liaison between patients, payers, and health care teams. You will collect demographic data, verify insurance, and secure out-of-pocket responsibilities to maximize hospital reimbursement.

Responsibilities include ensuring accurate registration, obtaining authorizations, and supporting the revenue cycle while delivering excellent customer service in a fast-paced hospital setting.