Patient Access & Billing Coordinator

American Family Care; Knoxville (TN); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Flexible scheduling

Paid time off

Health insurance

Dental insurance

Retirement benefit

Job summary

American Family Care is seeking a staff member to accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records, ensuring smooth patient flow and positive relations.

Responsibilities include welcoming patients, registering them, verifying insurance, processing payments, and handling follow-up appointments while maintaining meticulous documentation and cash handling procedures. AFC operates many clinics with a patient-centric focus.

Qualifications

• High School graduate or equivalent.
• Previous medical clerical experience preferred.
• Basic computer knowledge, e.g., Microsoft Office.
• Accuracy and detail orientation.
• Positive customer service skills.
• Well-groomed appearance.
• Clear and articulate phone mannerisms.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Skills

Customer service

Microsoft Office

Phone etiquette

Attention to detail

Education

High School diploma

Job description

American Family Care is seeking a staff member to accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records, ensuring smooth patient flow and positive relations.

Responsibilities include welcoming patients, registering them, verifying insurance, processing payments, and handling follow-up appointments while maintaining meticulous documentation and cash handling procedures. AFC operates many clinics with a patient-centric focus.