Patient Service Representative

American Family Care; Souderton (Montgomery County); On-site; USD 23,419 - 26,863; Part time

Benefits offered by this job

Flexible scheduling

Paid time off

Health insurance

Dental insurance

Retirement benefit

Job summary

A leading urgent care provider located in Souderton seeks a dedicated patient services representative to manage patient check-in and check-out processes, verify insurance, and maintain patient records. The ideal candidate is detail-oriented, possesses excellent customer service skills, and has some previous medical clerical experience. This role offers flexible scheduling, paid time off, and various benefits including health and dental insurance.

Qualifications

• High School diploma or equivalent required.
• Previous medical clerical experience preferred.
• Accuracy and attention to detail are essential.

Responsibilities

• Prepare the clinic for opening each day.
• Greet and register patients, collecting necessary paperwork.
• Verify insurance, update patient records, and check patients out.
• Process patient payments and address billing issues.
• Provide excellent customer service and assist patients with follow-ups.

Skills

Medical clerical experience

Customer service skills

Detail orientation

Basic computer knowledge

Education

High School graduate or equivalent

Tools

Microsoft Office

Job description

Job Summary

To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Qualifications

High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.

Compensation: $17.00 - $19.50 per hour

Benefits

• Great small business work environment
• Flexible scheduling
• Paid time off, health insurance, dental insurance, retirement benefit, and more!

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability. AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

We are an Equal Opportunity Employer.