Medical Patient Care Coordinator

A&W Restaurants, Inc.; Waxhaw (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Health insurance

Dental insurance

Flexible scheduling

Paid time off

Training & development

Company parties

Job summary

A&W Restaurants, Inc. is looking for a detail-oriented individual to join their team. The role involves checking patients in and out, verifying insurance, collecting payments, and maintaining accurate patient records. Strong customer service skills are crucial, along with the ability to perform clerical tasks efficiently.

Applicants should have a high school diploma, be proficient with basic computer applications like Microsoft Office, and exhibit an articulate phone manner. Previous experience in a medical setting would be beneficial. Benefits include flexible scheduling and opportunities for development.

Qualifications

• Detail-oriented with accuracy in record keeping and insurance verification.
• Positive customer service skills are essential.
• Previous experience in medical clerical work is preferred.

Responsibilities

• Prepare the clinic for daily opening and ensure all systems are active.
• Greet patients and assist with initial paperwork.
• Register patients and maintain accurate records.
• Process payments and address billing queries.
• Provide excellent customer service and handle follow-up requests.
• Ensure proper documentation and financial handling.
• Assist with additional tasks as assigned.

Skills

Customer service skills

Detail orientation

Basic computer knowledge

Education

High School graduate or equivalent

Tools

Microsoft Office

Job description

Benefits

• 401(k)
• Bonus based on performance
• Company parties
• Dental insurance
• Health insurance
• Paid time off
• Training & development

Benefits/Perks

• Great small business work environment
• Flexible scheduling
• Paid time off, health insurance, dental insurance, retirement benefit, and more!

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Job Summary

To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Qualifications

High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.