Patient Access & Billing Assistant (Part-Time)

Bronson Health; Paw Paw Township (MI); In loco; USD 17.000 - 25.000; Part-time

Descrizione del lavoro

Bronson Health is seeking a Part Time Patient Representative for the 07:00-15:30 shift at Bronson Lakeview Hospital in Paw Paw, MI. You will greet and register patients, collect demographics and insurance details, verify coverage, schedule appointments, and explain financial information including price estimates and payments.

This role emphasizes exceptional customer service, accuracy in registration and timely communication with multiple facilities, while supporting the revenue cycle and

Competenze

• High school diploma or GED required.
• Previous customer service experience required.
• Medical Terminology, CPT and ICD-10 coding knowledge strongly preferred.
• Basic typing at 45 WPM, basic ten key, and computer skills within a Windows environment.
• Experience with multiple computer applications/operating systems.
• Knowledge of HIPAA and confidentiality requirements, insurance payer regulations and patient rights.
• Knowledge of revenue cycle components and how role impacts the process.
• Knowledge of impact of accurate registration on patient satisfaction.
• Analytical skills to solve simple to semi-complex problems.
• Organization, prioritization and time management skills.
• Flexibility to facilitate change and manage deadlines.
• Cancer Center: Associate’s degree or 2 years related healthcare experience preferred.
• Certified Healthcare Access Associate (CHAA) Preferred

Mansioni

• Greeting and registering patients.
• Gathering and entering demographic and insurance information.
• Verification of information.
• Scheduling appointments.
• Providing patients with financial information, price estimates and collection of payments.
• Resolving patient financial issues and negotiating payment arrangements.
• Understanding the impact of incomplete information on patient care and revenue cycle.
• Delivering exceptional customer service in a team environment.
• Other duties as assigned.
• Verify insurance eligibility using online systems.
• Collects and enters payments and balancing procedures.
• Schedules and communicates appointment information for multiple facilities and departments.
• Obtain authorization based on payer criteria.
• Maintain confidentiality in communications.
• Follow processes, workflows and take initiative to resolve problems.

Conoscenze

Customer service

Multitasking

Attention to detail

Time management

Organizational skills

Formazione

High school diploma or GED

Associate’s degree (related field)

CHAA certification preferred

Strumenti

Windows environment

Descrizione del lavoro

Bronson Health is seeking a Part Time Patient Representative for the 07:00-15:30 shift at Bronson Lakeview Hospital in Paw Paw, MI. You will greet and register patients, collect demographics and insurance details, verify coverage, schedule appointments, and explain financial information including price estimates and payments.

This role emphasizes exceptional customer service, accuracy in registration and timely communication with multiple facilities, while supporting the revenue cycle and