Patient Representative-Part Time 0700-1530 - BLH

10 Bronson Healthcare Group; Paw Paw Township (MI); On-site; USD 17,000 - 25,000; Part time

Job summary

Bronson Health is seeking a Part Time Patient Representative for the 07:00-15:30 shift at Bronson Lakeview Hospital in Paw Paw, MI. You will greet and register patients, collect demographics and insurance details, verify coverage, schedule appointments, and explain financial information including price estimates and payments.

This role emphasizes exceptional customer service, accuracy in registration and timely communication with multiple facilities, while supporting the revenue cycle and

Qualifications

• High school diploma or GED required.
• Previous customer service experience required.
• Medical Terminology, CPT and ICD-10 coding knowledge strongly preferred.
• Basic typing at 45 WPM, basic ten key, and computer skills within a Windows environment.
• Experience with multiple computer applications/operating systems.
• Knowledge of HIPAA and confidentiality requirements, insurance payer regulations and patient rights.
• Knowledge of revenue cycle components and how role impacts the process.
• Knowledge of impact of accurate registration on patient satisfaction.
• Analytical skills to solve simple to semi-complex problems.
• Organization, prioritization and time management skills.
• Flexibility to facilitate change and manage deadlines.
• Cancer Center: Associate’s degree or 2 years related healthcare experience preferred.
• Certified Healthcare Access Associate (CHAA) Preferred

Responsibilities

• Greeting and registering patients.
• Gathering and entering demographic and insurance information.
• Verification of information.
• Scheduling appointments.
• Providing patients with financial information, price estimates and collection of payments.
• Resolving patient financial issues and negotiating payment arrangements.
• Understanding the impact of incomplete information on patient care and revenue cycle.
• Delivering exceptional customer service in a team environment.
• Other duties as assigned.
• Verify insurance eligibility using online systems.
• Collects and enters payments and balancing procedures.
• Schedules and communicates appointment information for multiple facilities and departments.
• Obtain authorization based on payer criteria.
• Maintain confidentiality in communications.
• Follow processes, workflows and take initiative to resolve problems.

Skills

Customer service

Multitasking

Attention to detail

Time management

Organizational skills

Education

High school diploma or GED

Associate’s degree (related field)

CHAA certification preferred

Tools

Windows environment

Job description

Patient Representative – Part Time – 0700-1530

Location: Paw Paw – 408 Hazen St. – Bronson Lakeview Hospital

Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you’re ready for a rewarding new career, join Team Bronson and be part of the experience.

Responsibilities:

• Greeting and registering patients
• Gathering and entering appropriate demographic and insurance/billing information
• Verification
• Scheduling appointments
• Providing patients with financial information, price estimates and the collection and entry of payments
• Resolving patient financial issues and negotiating payment arrangements
• Understanding the ramifications and impact of incomplete or inaccurate information to patient care and the overall revenue cycle
• Delivering exceptional customer service in a team environment
• Other duties as assigned

Additional responsibilities include:

• Greets and/or registers patients accurately and efficiently
• Verifies insurance eligibility using online systems
• Provides and/or completes required patient forms
• Collects and enters payments, follows required balancing procedures
• Analyzes, interprets and enters physician orders
• Scans and indexes forms
• Schedules and communicates appointment information accurately and efficiently for multiple facilities and ancillary departments
• Verifies insurance for scheduled and urgent emergent patients following guidelines established per payer and obtains authorization based on payer specific criteria
• Accurately completes assigned work queues
• Identify financial counseling needs
• Maintains confidentiality in verbal, written and electronic communication
• Follows established processes, protocols, and workflows
• Takes initiative to resolve problems and meet patient needs

Requirements:

• High school diploma or general education degree (GED) required
• Previous customer service experience required
• Medical Terminology, CPT and ICD-10 coding strongly preferred
• Basic typing at 45 WPM, basic ten key, and computer skills within a Windows environment
• Experience with multiple computer applications/operating systems, and office machines
• Knowledge of HIPAA and confidentiality requirements, insurance payer regulations and requirements, and patient rights
• Knowledge of revenue cycle components and how his/her role impacts the overall process
• Knowledge of the impact of accurate registration on patient satisfaction
• Analytical skills to solve simple to semi-complex problems
• Organization, prioritization and time management skills
• Concentrate and pay close attention to detail
• Ability to multi-task
• Be flexible to facilitate change
• Ability to maintain composure in a position that has considerable deadlines, customer contact and high volumes of work which produces levels of mental/visual fatigue typical of jobs that perform a wide variety of duties with frequent and significant uncontrollable deadlines
• Operation of personal computer or CRT up to 40 percent of the time
• Physical demands: regular walking, standing, stooping, bending, sitting, some lifting of light weight objects
• For Cancer Center ONLY: Associate’s degree in related field, or 2 years related experience and/or training in a healthcare environment preferred (Would consider 2 years of experience in a business office setting)
• Certified Healthcare Access Associate (CHAA) Preferred

Shift detail: First Shift – 0700-1530 – Part time – Scheduled Weekly Hours: 28

Bronson Healthcare is a community-owned, not-for-profit health system that has been serving southwest Michigan since 1900. Today, with a workforce of 9,000 people and 1,500 medical staff members, it is the area’s largest employer and leading healthcare system.

Bronson provides care in virtually every specialty and offers a full range of services from primary care to critical care at more than 100 locations. Bronson’s exceptionally high quality standards enable us to do what’s right for our patients and their families. We are empowered as individuals and as teams, to apply our skills and experience so that every patient receives safe, timely and effective treatment. By putting each patient and their family at the center of our work, we demonstrate the dignity and respect we have for each individual we serve.

Bronson Healthcare has been recognized by Forbes as one of America’s Best-In-State Employers (2022-23), by Newsweek as one of America’s Greatest Workplaces for Women (2023) and by the National Association for Business Resources as one of the 2023 Top 101 Best and Brightest Companies to Work For.