Patient Advocate

Med-Metrix, LLC; Port Charlotte (FL); Presencial; USD 34.000 - 50.000; Jornada completa

Descripción de la vacante

Med-Metrix, LLC in Port Charlotte, FL is seeking a Patient Advocate to assist uninsured and underinsured patients in accessing financial assistance through state, hospital, and federal programs. You will complete applications, gather documentation, and coordinate with agencies to secure support.

The role requires strong customer service, attention to privacy (HIPAA), and willingness to travel to client sites. Spanish language skills are preferred to serve diverse patients.

Formación

• High school diploma or equivalent required; healthcare-related degree preferred.
• 2–3 years of customer service experience preferred.
• Spanish language proficiency preferred (spoken and written).
• Must be able to travel to client sites and have reliable transportation.
• Ability to use the internet and learn databases.

Responsabilidades

• Assist patients with applications for Medical Assistance, hospital charity care, and SSI/SSDI.
• Interview patients at the bedside and in the Emergency Room to assess eligibility.
• Identify eligibility and collect required documentation.
• Submit and track applications with local assistance offices.
• Provide support for Marketplace insurance when applicable.
• Maintain accurate records and meet productivity goals.
• Verify and update insurances.
• Other duties as assigned.
• Protect PHI and comply with HIPAA policies.
• Follow information security policies at all times.

Conocimientos

Customer service

Bilingual Spanish

Reliable transportation

Internet & data entry

Punctuality & reliability

Educación

High school diploma

Descripción del empleo

Schedule: Monday through Friday, 8:30AM-5:00 PM

Job Purpose

ThePatient Advocatesupports uninsured and underinsured patients by helping them access financial assistance throughstate programs,hospital assistance programs, andfederal benefitssuch asSSI/SSDI. The role involves completing applications, gathering documentation, and coordinating with government agencies to ensure patients receive the support they need.

Duties and Responsibilities

• Assist patients with applications forMedical Assistance (MA),hospital charity care, andSSI/SSDI
• Interview patients at the bedsideand in theEmergency Room to assess eligibility and gather information
• Identify eligibility and collect required documentation
• Submit and track applications with the local assistance offices
• Provide support for Marketplace insurance when applicable
• Maintain accurate records and meet productivity goals
• Verify and update insurances
• Other duties as assigned
• Use, protect and disclose patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Understand and comply with Information Security and HIPAA policies and procedures at all times
• Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties

Qualifications

• High school Diploma or equivalent is required, healthcare-related degree preferred
• 2-3 years of experience in a customer service preferred
• Bilingual in Spanish (spoken and written skills) preferred
• Ability to work at various client sites as needed
• Must possess reliable transportation to ensure consistent on-site attendance and punctuality
• Ability to use the internet and learn databases