Patient Access & Authorization Specialist

Western Missouri Medical Center; Missouri; On-site; USD 32,000 - 40,000; Full time

Job summary

Western Missouri Medical Center is seeking a flexible cross-functional support professional to assist Central Scheduling, Central Authorizations, and Patient Registration. The role ensures efficient access, accurate scheduling, and timely insurance verification.

Responsibilities cover scheduling, authorization management, and patient data collection in a dynamic hospital setting. The position requires a high school diploma, strong typing skills, clerical experience, and excellent customer

Qualifications

• High school diploma or equivalent.
• Typing skills of 45+ WPM.
• Previous clerical experience.
• Great customer services skills.
• Previous medical support services experience.
• Must be self-motivated and have the ability to work within established hospital policies.

Responsibilities

• Schedule diagnostic imaging, outpatient procedures, and other services following scheduling protocols and provider orders.
• Contact patients to schedule appointments and provide preparation instructions.
• Verify orders contain necessary information for accurate scheduling.
• Review scheduling queues, waitlists, and outstanding appointments.
• Communicate with patients, providers, and departments to resolve scheduling questions.
• Document scheduling activity and maintain accurate appointment information.
• Assist with scheduling backlogs and staffing coverage as needed.
• Verify patient insurance eligibility and benefits for scheduled services.
• Determine whether prior authorization or referrals are required and submit documentation.
• Monitor authorization status and follow up on denials or information requests.
• Document authorization activity in designated systems.
• Communicate authorization requirements and status updates to scheduling departments.
• Obtain and verify patient demographic, contact, and insurance information.
• Review accounts for completeness and communicate financial responsibilities to patients.

Skills

Typing 45 WPM

Customer service

Clerical experience

Medical support experience

Self-motivated

Education

High school diploma

Job description

Western Missouri Medical Center is seeking a flexible cross-functional support professional to assist Central Scheduling, Central Authorizations, and Patient Registration. The role ensures efficient access, accurate scheduling, and timely insurance verification.

Responsibilities cover scheduling, authorization management, and patient data collection in a dynamic hospital setting. The position requires a high school diploma, strong typing skills, clerical experience, and excellent customer