Patient Access & Authorization Specialist

Hancock Regional Hospital; Greenfield (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Hancock Regional Hospital seeks an Authorization Advocate to ensure timely and accurate pre-certifications, referrals, and authorizations. The role requires strong customer service and communication skills, with attention to detail in processing insurance data and maintaining patient confidentiality.

Ideal candidates will have knowledge of medical terminology, experience with pre-certifications, and proficiency in Microsoft Office; Meditech is a plus.

Qualifications

• Knowledge of medical office practices and procedures.
• Certified Medical Assistant, or LPN preferred.
• 2-3 years experience with pre-cert, referrals and authorization processes strongly preferred.

Responsibilities

• Independently retrieve orders from worklists.
• Verify provider orders, authorizations, and locations; ensure information matches.
• Access insurance company databases for prior authorizations and pre-certifications.
• Document precertification details in patient chart per department protocol and regulations.
• Process referrals and update patients on referral status with offices.
• Coordinate scheduling with specialty offices and maintain patient confidentiality.

Skills

Customer service

Communication skills

Attention to detail

Organizational skills

Microsoft Office

Meditech

Team player

Independent worker

Education

High school diploma

Certified Medical Assistant

LPN preferred

Associate degree preferred

Tools

Meditech

Microsoft Office

Job description

Hancock Regional Hospital seeks an Authorization Advocate to ensure timely and accurate pre-certifications, referrals, and authorizations. The role requires strong customer service and communication skills, with attention to detail in processing insurance data and maintaining patient confidentiality.

Ideal candidates will have knowledge of medical terminology, experience with pre-certifications, and proficiency in Microsoft Office; Meditech is a plus.