Patient Access Associate — Sign-On Bonus & Growth

Jobtome; New Ulm (MN); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

UnitedHealth Group in New Ulm, MN is hiring a Patient Access Representative Associate to greet patients, collect demographics, and manage registration within the EMR. The role supports scheduling, insurance verification, and financial counseling while guiding patients through the paperwork and payers’ processes.

The position is primarily daytime, Monday through Friday, with a sign-on bonus for external applicants.

Qualifications

• 6+ months of customer service experience
• Intermediate level of proficiency with Microsoft Office products
• Ability to work standard daytime hours, Mon-Fri for the first 3 weeks after hire in alignment with the training schedule
• Ability to work 9:00am - 5:30pm Monday - Friday
• Must be 18 years of age or older

Responsibilities

• Greets and welcomes patient in person
• Collects demographic and insurance information
• Checks in and interviews patients to complete appropriate paperwork
• Directs patient to their appointment or procedure
• May assist in scheduling add-on appointments
• Documents any issues and resolutions in electronic medical record
• Resolve claim issues or registration errors on patient accounts
• Verifies insurance eligibility and benefits information for payers and interprets results focusing on complex billing situations
• Obtains cost information and explains information to patient if necessary
• Collects co-pay or deductibles and respond to questions regarding financial assistance programs available
• Screening and approving patients for financial assistance programs
• Assists and counsels patient with application process for available financial assistance programs
• Provides technical or functional direction for employees
• Assist patients in completion of request for information forms and submits to appropriate department
• Obtains signatures from patients as needed
• May gather medical record information from all departments for collection
• Provide customer service for inbound and outbound telephone calls
• May mentor other staff as needed
• Other duties as assigned

Skills

Customer service

Scheduling

Phone etiquette

Tools

Microsoft Office

Job description

UnitedHealth Group in New Ulm, MN is hiring a Patient Access Representative Associate to greet patients, collect demographics, and manage registration within the EMR. The role supports scheduling, insurance verification, and financial counseling while guiding patients through the paperwork and payers’ processes.

The position is primarily daytime, Monday through Friday, with a sign-on bonus for external applicants.