Patient Access Associate (On-Site) (H)

University of Miami; Florida; Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Tuition remission

Job summary

The University of Miami/UHealth Department of Clinical Access in Doral is hiring a full-time Patient Access Associate (On-Site). You will greet visitors, answer calls, and direct inquiries, acting as the first point of contact and upholding a welcoming, professional environment.

The role emphasizes excellent customer service, strong communication, and the ability to manage multiple tasks, with shifts that may include evenings and weekends.

Qualifications

• High School diploma or equivalent.
• No previous experience required.
• Ability to communicate effectively in writing and orally.
• Willingness to work evenings, nights, and weekends.

Responsibilities

• Greets visitors to the department and directs them to their requested destination.
• Answers incoming calls and places outgoing calls with professional service.
• Responds to general questions and inquiries, forwarding non-routine requests to appropriate staff.
• Maintains department directories and visitation logs.
• Projects a professional appearance and pleasant demeanor.

Skills

Effective communication

Interpersonal skills

Customer service

Problem solving

Organization

Education

High School diploma or equivalent

Job description

The University of Miami/UHealth Department of Clinical Access at Doral has an exciting opportunity for a full-time Patient Access **Core Job Summary:** The Patient Access Associate (On-Site) projects a professional and welcoming demeanor and welcomes visitors (i.e., vendors, customers, patients, staff, students etc.) to the department by promptly greeting them, in person or on the telephone, and answering or referring their inquiries appropriately. The Patient Access Associate (On-Site) serves as the first point of contact for patients and customers entering facility/department and interfaces effectively with all members of the healthcare team, keeping patients informed of any delays. **Core Responsibilities:*** Greets visitors to the department and directs them to their requested destination.* Answers incoming calls and places outgoing calls, in a timely and efficient manner, while providing exceptional customer service to further a positive institutional image.* Responds to general questions and inquiries, forwards non-routine requests to appropriate staff for handling.* Assists with general administrative task, such as sorting departmental mail, faxes, troubleshooting office equipment etc.* Maintains department directories and visitation logs.* Maintains a tidy and clean reception area.* Places orders for department supplies as requested by department leadership.* Projects a professional appearance and pleasant demeanor creating a welcoming atmosphere.* Adheres to University and unit-level policies and procedures and safeguards University assets. ***This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.*** **Core Qualifications:** High School diploma or equivalentNo Previous experience required **Knowledge, Skills and Attitudes:** * Ability to communicate effectively in both oral and written form* Ability to handle difficult and stressful situations with professional composure* Ability to maintain effective interpersonal relationships* Ability to recognize, analyze, and solve a variety of problems* Ability to exercise sound judgment in making critical decisions* Ability to analyze, organize and prioritize work under pressure while meeting deadlines* Ability to work evenings, nights, and weekends as necessary ***Any relevant education, certifications and/or work experience may be considered.*** The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.