Patient Access Associate I (PRN 2:30pm-11:00pm)

MedStar Health’s Washington Hospital Center; Clinton (MD); On-site; USD 53,583,000 - 93,757,000; Full time

Job summary

MedStar Health’s Washington Hospital Center is seeking a Patient Access Associate I to serve as the first point of contact for patients, guests, and families. You will perform registration and access tasks using designated systems while delivering exceptional service and maintaining HIPAA compliance.

Primary duties include greeting patients, scheduling and confirming appointments, collecting demographics and insurance data, verifying eligibility, and explaining payment options and financial

Qualifications

• Customer service experience required; capacity to handle high call volume and patient interactions.
• Strong communication and interpersonal skills for diverse patient populations.
• Ability to verify demographics, insurance and collect liabilities with accuracy.

Responsibilities

• Answer calls and schedule, reschedule, and confirm patient appointments.
• Greeting patients and reviewing information upon arrival.
• Capture accurate patient demographics and insurance information.
• Explain payment options and assist with financial programs as applicable.
• Verify insurance eligibility and communicate co-pays and deductibles.

Skills

Customer service

Communication skills

Interpersonal skills

Education

High School Diploma or GED

Job description

About the Job

General Summary of Position

The Patient Access Associate I acts as the first point of contact with patients guests and family members and is responsible for delivering exceptional customer service in every interaction. The major responsibilities include but are not limited to performing patient access and registration functions using designated system applications. These functions include answering incoming calls verifying and scheduling patient appointments demographics coverage information and collection of patient liabilities when applicable admissions. Verifies patient demographics insurance eligibility and coverage details. Demonstrates strong customer service communication and interpersonal skills. Adheres to HIPAA regulations.

Primary Duties and Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
• Receives and answers telephone calls. Schedules reschedules and confirms patient appointments.
• Creates encounters and obtains patient information for requested services as directed by the clinical department and location of services.
• Acts as the patient's first point of contact by greeting and reviewing information with patient upon arrival.
• Collects and captures accurate patient demographic and insurance information.
• Verifies insurance eligibility either by EHR software telephone or internet websites.
• Informs patients of their payment options including payment plans financial assistance programs and compassionate care programs.
• Requests collects documents and communicates payment requirements for co-pays and deductibles.
• Complies with arm banding two patient identifiers patient and document hand-off procedures.
• Attends required system Patient Access monthly and annual meetings.

Minimal Qualifications

Education

• High School Diploma or GED required

Experience

• 1-2 years Customer service experience required and
• 1-2 years Patient registration experience preferred and
• 1-2 years Hospital experience or healthcare setting preferred

Licenses and Certifications

• CHAA - Certified Healthcare Access Associate CHAA certification preferred

This position has a hiring range of

USD $18.70 - USD $32.72 /Hr.