Patient Access Associate I (Weekend Evening)

MedStar Health’s Washington Hospital Center; Cherry Valley (MD); On-site; USD 26,000 - 45,000; Part time

Job summary

Montgomery Medical Center is seeking a part-time Patient Access Associate I to serve as the first point of contact for patients, guests, and families. The role handles registration, scheduling, insurance verification, and demographic data collection while upholding HIPAA regulations.

Shifts are on weekends, with a 3:00pm-11:30pm schedule. Requires 1–2 years of customer service and patient registration experience, high school diploma or GED, and CHAA certification preferred.

Qualifications

• 1-2 years Customer service experience required
• 1-2 years Patient registration experience preferred
• 1-2 years Hospital experience or healthcare setting preferred
• CHAA certification preferred

Responsibilities

• Answers telephone calls and schedules appointments.
• Verifies demographics and insurance information.
• Collects co-pays and communicates payment options.
• Greet patients and review arrival information with them.
• Maintains accurate patient data in the system.
• Adheres to HIPAA and privacy regulations.

Skills

Customer service

Patient registration

HIPAA compliance

Education

High School Diploma or GED

Tools

EHR software

Job description

About the Job

Location: Montgomery Medical Center

Status: Part-time, 16-hours per week (Benefits and PTO are not offered)

Schedule: Every Weekend, Saturday & Sunday 3:00pm-11:30pm

General Summary of Position

The Patient Access Associate I acts as the first point of contact with patients guests and family members and is responsible for delivering exceptional customer service in every interaction. The major responsibilities include but are not limited to performing patient access and registration functions using designated system applications. These functions include answering incoming calls verifying and scheduling patient appointments demographics coverage information and collection of patient liabilities when applicable. admissions. Verifies patient demographics insurance eligibility and coverage details. Demonstrates strong customer service communication and interpersonal skills. Adheres to HIPAA regulations.

Primary Duties and Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
• Receives and answers telephone calls. Schedules reschedules and confirms patient appointments.
• Creates encounters and obtains patient information for requested services as directed by the clinical department and location of services.
• Acts as the patient's first point of contact by greeting and reviewing information with patient upon arrival.
• Collects and captures accurate patient demographic and insurance information.
• Verifies insurance eligibility either by EHR software telephone or internet websites.
• Informs patients of their payment options including payment plans financial assistance programs and compassionate care programs.
• Requests collects documents and communicates payment requirements for co-pays and deductibles.
• Complies with arm banding two patient identifiers patient and document hand-off procedures.
• Attends required system Patient Access monthly and annual meetings.

Minimal Qualifications

Education

• High School Diploma or GED required

Experience

• 1-2 years Customer service experience required and
• 1-2 years Patient registration experience preferred and
• 1-2 years Hospital experience or healthcare setting preferred

Licenses and Certifications

• CHAA - Certified Healthcare Access Associate CHAA certification preferred

This position has a hiring range of

USD $18.70 - USD $32.72 /Hr.