Patient Access Specialist: Registration & Insurance

Trinity Health Corp.; City of Albany (NY); On-site; USD 24,000 - 31,000; Full time

Job summary

St. Peter's Health Partners is seeking a Patient Access Representative I at St. Peter's Hospital to warmly greet patients, collect demographic and insurance data, verify coverage, and assist with payments.

This role supports seamless care and strong interdepartmental collaboration in a fast-paced health setting. The position requires accurate data entry, excellent communication, and the ability to navigate multiple computer systems.

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service experience, healthcare experience preferred.
• Strong communication, problem-solving, and organizational skills.
• Ability to multitask in a fast-paced healthcare environment.
• Comfortable using multiple computer applications and learning new systems.

Responsibilities

• Greet and assist patients, families, and visitors with professionalism and compassion
• Register patients for outpatient and inpatient services while ensuring all demographic and insurance information is accurate
• Verify insurance coverage, explain benefits, and secure required authorizations, referrals, and pre-certifications
• Collect patient payments and discuss financial responsibilities in a clear and respectful manner
• Collaborate with physicians' offices, clinical staff, and other departments to ensure seamless patient care
• Utilize multiple computer systems and applications to manage patient information, maintain records, and support workflow efficiency
• Research and analyze information to resolve registration and insurance issues quickly and accurately
• Contribute to process improvement initiatives that enhance the patient experience and operational effectiveness

Skills

Customer service

Communication

Multitasking

Healthcare environment

Education

High school diploma or equivalent

Tools

EHR systems

Job description

St. Peter's Health Partners is seeking a Patient Access Representative I at St. Peter's Hospital to warmly greet patients, collect demographic and insurance data, verify coverage, and assist with payments.

This role supports seamless care and strong interdepartmental collaboration in a fast-paced health setting. The position requires accurate data entry, excellent communication, and the ability to navigate multiple computer systems.