Patient Access Associate - Emergency Department

Inova Health; Virginia; On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

Health benefits

Retirement match

Education assistance

Student loan assistance

Mental health support

Paid time off

Parental leave

Job summary

Inova Fairfax Hospital Emergency Department is seeking a dedicated Patient Access Associate for a part-time evening role from 5:00pm to 9:00pm, five days per week in Virginia. The position involves patient intake, registration, insurance verification, and basic financial counseling.

Responsibilities include handling phones, scanning documents, using EMR systems, scheduling, referrals, and ensuring HIPAA and regulatory compliance. Prior healthcare customer service experience is preferred.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience preferred in healthcare.

Responsibilities

• Register patients, verify identity and insurance, collect basic information and demographics.
• Answer phones, scan documents, and use EMR and eligibility tools.
• Provide financial counseling, collect payments and explain billing information.
• Verify basic eligibility and coverage for insurance.
• Coordinate referrals, scheduling, and patient communications.
• Assist with patient kiosks and transport scheduling as needed.

Skills

Customer service

Communication

EMR systems

HIPAA compliance

Education

High School Diploma or GED

Tools

EMR software

Job description

Inova Fairfax Hospital Emergency Department is looking for a dedicated Patient Access Associate to join the team. This role will be part-time, evening shift, 5:00pm-9:00pm, five day per week: Every Mondays, Wednesdays, and Fridays; working Sunday/Thursday and Saturday/Tuesday on alternating weeks. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off and paid parental leave.

Patient Access Associate Job Responsibilities

• Patient Intake, Registration and Documentation: Registers patients, verifies identity andinsurance, collects basic information, enters demographics, and scans forms.
• Administrative & Technology Operations: Scans documents, answers phones, and useselectronic medical record (EMR) and eligibility tools.
• Case Management Tasks: Notifies case managers and documents referrals.
• Financial Counseling: Provides estimates and collects payments.
• Insurance & Contract Coordination: Verifies basic eligibility and coverage.
• Inquiries & Patient Concerns: Answers routine questions and escalates issues.
• Kiosk: Assists with check-in and troubleshoots basic issues at patient kiosks.
• Patient Communication & Advocacy: Provides appointment and billing information and offersempathy.
• Referrals: Documents and routes referrals.
• Scheduling: Schedules routine appointments.
• Transport: Requests routine transport and confirms details.
• Health Information Management (HIM) Coordination: Flags duplicate records and scansidentification.
• Utilization Review Coordination: Flags cases needing review.
• Compliance: Ensures compliance with HIPAA, OSHA, and other applicable federal and stateregulations.
• May perform additional duties as assigned.

Minimum Qualifications

• Education: High School Diploma or GED

Preferred Qualifications

• 1 year customer service experience or 1 year' experience in a healthcare setting.